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Technical Support Specialist
3 months ago
- Advanced Level technical support to our customers
- Management of assigned accounts
- On-call Escalation Support
- Organizing warranty parts and repairs
- Triage and customer assistance
- Escalating tickets and coordinating engineering teams with support efforts
- Acting as a customer advocate internally
- Chasing down a solution internally to a deployed customers issue
About You
You want to work for a fast-moving company that thinks big and dreams huge. You are driven, view
work as more than just a job, and are never satisfied with a project left half-done. You want to be
surrounded by people like you; creative, fun-loving, and passionate about their work. You are
motivated by making an impact on your workplace and you thrive on challenging and rewarding
problems. Oh, and you have some form of higher education with the common sense to back it up.
Client-facing Skills:
- 1-3 years customer-facing work experience
- Strong communicator (written and verbal), with excellent phone and email manners
- Natural multitasking ability (planning and adapting)
- Focus on customer retention
- Well organized and responsive, with great problem solving and negotiation skills
- Naturally friendly, energetic and empathetic personality
- Passionate about making people happy through exceptional service
- Solid grasp of technology and robotics
- Solid grasp of software architecture, and IT systems
- Communicating technical ideas in an easy to understand way
Technical Skills:
- Hardware/Electrical knowledge
- In depth hands-on troubleshooting
- Computer networking
- Data analytics
Bonus points for:
- Linux (Ubuntu), Shell Scripting, Python
- ROS knowledge
- REST API, iAPI
- FactoryTalk Optix, Allen Bradley PLCs
AtOTTO by Rockwell Automation,we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. If you require special accommodation to complete any portion of the application or interview process, please contact
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