Technical Support Specialist

1 week ago


North Bay, Canada North Bay Regional Health Centre Full time

**EXTERNAL VACANCY**

**ONE (1) PERMANENT FULL TIME**
**INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST**

The incumbent will be responsible to the IT Manager. Responsibilities include assisting the Information
Systems Technical Support staff with ongoing user support.

**RESPONSIBILITIES **

Record, prioritize, assign, monitor and follow up on progress for all tickets

Collaborate with Subject Matter Experts, assign to SMEs as required

Provision access to various systems and services for all users of NBRHC

Investigate non-standard / unique requests and bring forward recommendations

installations

Troubleshoot and provide end-user support for all hardware and software issues that cannot be
handled at the service desk

Install, replace and retire assets as required to keep our fleet of equipment current

Testing and installing computer hardware including cabling, terminals, printers, personal computers,
network and communication hardware

Provide one-on-one training as required and create end-user documentation or communication to aid
end-users with using the systems and services

Assisting in the operation of the Information Systems Helpdesk

Provide after hours on call support using a rotational schedule with other IT staff

Other duties as assigned

**QUALIFICATIONS **

Graduate of a 2 year recognized Community College Program with exposure to computer hardware
and systems operations (e.g. Computer Engineering Technician) or equivalent required

including experience with Windows 10 and Windows Server 2012-2016

 CompTIA A+ (or equivalent) and ITIL Foundation certification an asset

 Experience and practice in hardware troubleshooting and simple repair required

 Excellent communication, customer service, and interpersonal skills required

 Good attendance and work record required

 Valid driver’s license required

 Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients,
volunteers, and visitors

 Experience in a hospital computing environment an asset

 Bilingualism (English/French) an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a

requirement

- We are an equal opportunity employer. We thank all applicants for their interest._

North Bay Regional Health Centre is committed to providing accessible employment practices that are in

compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an
accommodation for disability during any stage of the recruitment process, please indicate this in your

**_NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER_



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