Guest Services Representative

3 weeks ago

Kingston, Canada Kingston 1000 Islands Cruises Full time

As a member of our Reservations and Retail team you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours and Walking Tours, and completing transactions for tickets, passes and retail items. You will also be a key member of our guest engagement and operations team: engaging with guests and assisting with dock operations.

**Positions**:Ticket Office, Waterfront Gifts & Apparel

**Season**: This is a spring-summer-fall seasonal position. The Kingston 1000 Islands Cruises operating season begins in April and ends in October.

**Qualifications**:

- Positive attitude and approach to customer service.
- Ability to work in a fast-paced, guest-focused environment.
- Strong verbal and written communication skills in English.
- Proficiency in other languages is an asset.
- Experience using Pont-of-Sale software.
- Competency using MS Office.
- Previous experience in customer service, retail, tourism or related field.
- Heavy lifting and other demanding physical work are occasionally required.

**Responsibilities**:
Ticket Office, Waterfront Gifts & Apparel:

- Maintain a comprehensive knowledge of all KDG products.
- Use ticketing software to create, edit and finalize reservations and retail purchases for your guest in an accurate and efficient manner.
- Anticipate and respond to guests’ needs: exceed expectations, create an outstanding experience, ask questions.
- Help guests with browsing and selecting merchandise.
- Maintain a clean, organized, fully functional environment for guests/staff.
- Facilitate communication between vessels and other reservations staff.
- Participate in operations including handling vessel lines and gangways.

**About Kingston Destination Group**:
Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experience in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks, and K-Pass.

248 Ontario St
Kingston, ON
K7L 5P7
613-549-5544

Guest Services Representative
Job Listing

**Job Types**: Full-time, Seasonal
Contract length: 5 months

**Salary**: $17.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Expected start date: 2023-06-30

  • Guest Services Representative

    3 days ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO FRONT OFFICE MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    3 weeks ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    2 weeks ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    1 week ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    2 days ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    4 days ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US** At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Certification Services Representative, Kingston

    2 weeks ago

    Kingston, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Guest Service Representative

    4 days ago

    Kingston, Canada Cataraqui Centre - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Cataraqui Centre, Kingston location. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for...

  • Guest Services Representative

    4 days ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US** At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Service Representative

    6 days ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US**: At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Guest Service Representative

    2 months ago

    Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

    As a Guest Services Representative, you are the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the...

  • Guest Service Representative

    1 week ago

    Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

    As a Guest Services Representative, you are the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the...

  • Guest Services Representative

    2 months ago

    Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...

  • Guest Services Representative

    2 months ago

    Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...

  • Guest Services Representative

    2 days ago

    Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...

  • Guest Service Representative

    5 days ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our Guests in a friendly, efficient, professional manner in all Guest Services related functions and always maintain a high standard of service and hospitality. **KEY AREAS OF RESPONSIBILITY**: - Greet and welcome...

  • Guest Services Representative

    2 months ago

    Kingston, Canada Kingston 1000 Islands Cruises Full time

    As a member of our Reservations and Retail team you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours and Walking Tours, and completing transactions for tickets, passes and retail items. You will also be a key member of our guest engagement and operations team: engaging with guests and...

  • Guest Services Representative

    2 months ago

    Kingston, Canada Kingston 1000 Islands Cruises Full time

    As a member of our Reservations and Retail team you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours and Walking Tours, and completing transactions for tickets, passes and retail items. You will also be a key member of our guest engagement and operations team: engaging with guests and...

  • Guest Service Representative

    3 weeks ago

    Kingston, Canada The Quality Inn & Conference CenterComfort Inn & Suites Kingston Central Full time

    **ABOUT US**: At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Services Representative/ Manager On Duty

    1 week ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...