Customer Experience Specialist
7 days ago
This is a full-time role with five shifts per week. They can be any day of the week and we schedule respectfully with two consecutive days off, most weeks. It's important to note that shifts are 1 pm to 9 pm or 8:30 am to 5 pm.
Join our amazing team to learn and grow. Gain experience that sets you apart from the crowd. We expect top performers and reward you for your excellent performance.
We provide extensive training, a competitive salary, respectfully schedule, and offer discounted and free food. We care about our staff and our customers.
Check our reviews on Google You can help us to build on our success and gain extremely valuable experience for your resume.
The Customer Experience Specialist role manages the in-store ordering process and delivery services, Uber Eats, Skip The Dishes, and Door Dash.
They will manage the fulfilment of the orders ensuring every order is correct, displayed beautifully in the boxes and/or bags, and provided to the right delivery partner in a friendly, timely manner.
The Customer Experience Specialist ensures the customer service area, inside and outside is always impeccably clean. And, they work closely with the baker to ensure there is enough stock to fulfil anticipated orders.
Store Opening:
- cleans the front of house area -- tables, windows, equipment, and floors
- prepare boxes and bags to fill orders
- connect tablets and printers and test to ensure they are working properly
- assists the baker to get things ready for opening. They will get pans ready for the baker, bring chocolate out, connect equipment, and get cookies from the main freezer area
Delivery Partner Orders
- accept and confirm orders from the tablets
- work with the baker to ensure there are enough cookies to fill orders in the appropriate time
- fill orders and label boxes and bags; each order must be double-checked to ensure accuracy
- greet delivery partners with a smile and give them their orders
In-Store Customer Experience
- Greet customers, and delivery partners with a smile as soon as they enter the store
- Make ice-cream sandwiches
- Clean counters, utensils, freezer, fridge, floors and restroom as needed
- Take out trash
Idle Time
- Decorate boxes, and bags for customers with stickers and hot paper
- Assist baker
Store Close
- Return all equipment to the storage location
- Wash and dry containers, utensils and equipment
- Take out trash
Production
- Organize supplies
- Assist baker to make cookies, organizing and measuring ingredients including flour, sugar, etc.
- Box & Store cookies
- Wash equipment (lifting heavy objects required up to 30 lbs)
- Decorate boxes
**Qualifications**:
- Love customer service and delighting customers
- Attention to detail
- Must be able to lift equipment and inventory (approximately 20-30 lbs max)
**Job Types**: Full-time, Permanent
**Salary**: From $16.50 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekend availability
Supplemental pay types:
- Tips
Application question(s):
- Can you work Mon to Sun, 8:30 am to 9 pm?
**Education**:
- Secondary School (required)
Work Location: In person
-
Customer Experience Specialist
7 months ago
Waterloo, Canada Condo Culture Inc. Full time**Job Title**:Customer Experience Specialist **Company**:Condo Culture Brokerage Inc **Location**:Waterloo / On-Site Condo Culture is the Region’s leader in pre-construction real estate sales, with a clear focus on high-rise, mid-rise and townhome style condominium properties. The company and its divisions assist in the development of new properties...
-
Customer Experience Marketing Specialist
5 days ago
Waterloo, Canada TW Insurance Services (TWIS) Full timeCompany Description When you join the TWIS team, you are joining a community of like-minded professionals where your opinions are valued and expected. You will have the opportunity to provide feedback on departmental goals, to work collaboratively with others, and to continuously improve your professional skills. Regardless of your role or your location, you...
-
Customer Experience Specialist
3 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Experience
2 months ago
Waterloo, Canada Alumni Educational Solutions Full time**Job description** **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of...
-
Customer Experience Specialist
4 weeks ago
Waterloo, Ontario, Canada Equitable CA Full timeJob SummaryWe are seeking a highly skilled Bilingual Insurance Professional to join our team as a Client Care Representative. In this role, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have.About the RoleThis is a permanent full-time position with an estimated...
-
Client Experience Specialist
4 weeks ago
Waterloo, Ontario, Canada Scotiabank Full timeAbout ScotiabankScotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families and their communities achieve success through a broad range of advice, products and services.Our Commitment to Inclusion and AccessibilityWe value the unique skills and experiences each individual brings to the Bank...
-
Manager, Customer Experience
7 months ago
Waterloo, Canada Alumni Educational Solutions Full time**Position**: - Manager, Customer Experience **Work Location**: - Waterloo, ON (Hybrid Remote Role - In Office required) **Description**: Alumni Classroom Furniture Inc. (ACF) is seeking a dynamic leader as the Manager of Customer Experience with a passion for enabling our customers to have a great experience when partnering with ACF. ACF believes in...
-
Customer Experience Associate
7 months ago
Waterloo, Canada TD Bank Full time**Work Location**: Waterloo, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Representative
7 months ago
Waterloo, Canada NDI (Northern Digital Inc.) Full timeAt NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...
-
Customer Experience Representative
3 months ago
Waterloo, Canada NDI (Northern Digital Inc.) Full timeAt NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...
-
Customer Experience Ambassador
3 weeks ago
Waterloo, Ontario, Canada Teleperformance Full timeTeleperformance - A Leading Business Process Outsourcing CompanyWe are seeking an experienced Customer Experience Ambassador to join our team in Waterloo, Ontario. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Job Overview:The OpportunityDescriptionWe are looking for a highly...
-
Customer Experience Representative
7 months ago
Waterloo, Canada SNDL Full timeJob Title Customer Experience Representative Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in...
-
Customer Experience Representative
4 weeks ago
Waterloo, Canada NDI (Northern Digital Inc.) Full timeAt NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...
-
Customer Experience Associate
7 months ago
Waterloo, Canada TD Bank Full time**Customer Experience Associate**: - 418382BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 576 Weber Street North **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
7 months ago
Waterloo, Canada TD Bank Full time**Customer Experience Associate**: - 426800BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 68 University Avenue East **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...
-
Customer Experience Associate
7 months ago
Waterloo, Canada TD Bank Full time**Customer Experience Associate**: - 424238BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 15 King Street South **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
7 months ago
Waterloo, Canada TD Bank Full time**Customer Experience Associate**: - 422883BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 450 Columbia Street West **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Support Specialist
3 days ago
Waterloo, Canada Earthscape Play Full time**Customer Support Specialist** Full-Time, Elmira, ON At **Earthscape**, we create beautiful, innovative custom playground sculptures and structures that inspire children and adults to creatively play. By partnering with some of the most prestigious Landscape Architecture firms in North America, we bring brilliant playground concepts to life. Our...
-
Customer Experience Leader
1 month ago
Waterloo, Ontario, Canada Reitmans (Canada) LtéeLtd Full timeLeadership Opportunity at Reitmans (Canada) LtdWe are seeking a highly motivated and experienced Customer Experience Leader to join our team. As a Store Manager, you will be responsible for leading the store environment, fostering inclusivity, and driving sales performance.Key Responsibilities:Direct and lead the team to achieve store objectives, including...
-
Customer Experience Associate
4 weeks ago
Waterloo, Ontario, Canada Equitable CA Full timeCompany Overview: As a recognized service leader in the insurance industry, we are dedicated to providing exceptional customer experiences that meet and exceed our clients' expectations.">Salary: We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience.