Associate Systems Administrator

2 months ago

Oakville, Canada Rockstar Games Full time

At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Toronto is on the lookout for a talented Associate Systems Administrator who possesses a passion for IT and providing first line support within a busy technology driven company.

This is a full-time, in-office position based out of Rockstar's unique game development studio in Oakville, ON.

**WHAT WE DO**:

- We are a friendly, close-knit team who are part of the larger global R* IT family.
- We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
- Our main goal is to give the highest level of service to ensure mínimal downtime for the end user.
- We are process and procedure driven with an emphasis on accurate documentation.
- We work in a very fast-paced environment with new challenges around every corner.
- We are always very security oriented with a drive for protecting company IP.
- We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

**RESPONSIBILITIES**:

- Provide first line technical support to a large game development team.
- Build, deploy and configure PC's and development consoles for new/existing employees.
- Install and upgrade software using Microsoft SCCM.
- Upgrade hardware and peripherals as required by the development teams.
- Active Directory - Managing Users, Computers, Groups and OU structures.
- Maintain asset inventory, including regular physical stock checks.
- Document and maintain accurate installation and procedure guides.
- Moving IT equipment to help with studio and team re-organization.
- Procurement of all Hardware, software, peripherals, etc.
- IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.

**QUALIFICATIONS**:

- 2+ year of professional IT or equivalent experience.
- A strong ability to troubleshoot basic issues across various technologies.

**SKILLS**:

- Thorough understanding of Microsoft Windows and O365.
- Basic knowledge of Active Directory.
- Experience with ServiceNow or some other ticketing system.
- Ability to install, upgrade and maintain PC workstation hardware.
- Ability to work well within a team and use own initiative.
- Ability to learn quickly and demonstrate excellent problem skills.
- Ability to prioritize tasks.
- Ability to follow instructions and processes.
- Self-motivated and organized.
- Customer service focus.
- Willing to work additional hours to meet the demands of the role.
- Willing to be flexible with regards to shift patterns.
- On call to cover out-of-hours support for the studio at busy periods.

**PLUSES**:

- Familiarity of PC gaming hardware.
- Experience with Strong Auth (Okta, MFA, Windows Hello, etc.)
- Experience with MDM tools (Airwatch, Jamf, etc.)
- Experience with Powershell.
- Familiarity with SCCM.
- Knowledge of Linux and Apple Operating Systems.

**HOW TO APPLY**:
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide accommodations to job applicants with disabilities (or on the basis of any other protected ground under human rights legislation) during the recruitment process, as well as to any Rockstar employees in order for them to perform the essential functions of their roles. Rockstar will comply with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act and will provide accommodations as long as such accommodations do not pose an undue hardship on Rockstar. If you need more information about Rockstar's accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.

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