IT System Support

7 days ago


Oakville, Canada McFadden's Hardwood & Hardware Inc. Full time

McFadden’s Hardwood & Hardware Inc. is searching for a dynamic IT System Support / Administrator to join our Oakville, Ontario based team.


Responsibilities:

  • Exceptional communicator with solid people skills.
  • Provide first-line support for hardware and software issues through a help desk ticketing system.
  • Work with users to understand their technical needs and provide timely solutions.
  • Collaborate with other IT team members to enhance service delivery and improve processes.
  • Setup, Install and troubleshoot hardware including printers, scanners, PCs and laptops.
  • Support LAN and VPN connectivity issues, ensuring secure and reliable access.
  • Setup and maintain Active Directory users.
  • Assist with Cyber Security efforts and user training to keep company infrastructure safe.


Buzz Words:

MS Terminal Server, Remote Desktop Connection, LAN/WAN, VPN, Endpoint Protection, Domain Controller, Hyper-V, Print Server, 2FA, MFA, Active Directory, ZenDesk, SAP, Office 365 suite, Teams


What you will bring:

  • Associate degree/Post secondary diploma in IT.
  • At least 2 years of experience in a similar role.
  • Fluent in English, both written and spoken.
  • Comprehensive skill with Office 365 Suite, Virtual VMware, Active Directory.
  • Adaptability and Flexibility, Continuous Improvement, Communication, Problem Solving/ Analysis, Teamwork, customer service.


What we offer:

  • A Monday-Friday opportunity that values a great work/life balance with day-to-day flexibility.
  • Competitive compensation.
  • Group benefits program (extended health, dental, life insurance).
  • Company matching RSP program.
  • Extended paid vacation time schedule.


McFadden’s is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.



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