Customer Success Manager

4 weeks ago

Cambridge, Canada AGDATA Full time

**Who We Are**:
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters If you want to be a part of this, then this opportunity may be for you:
**Position Summary**:
AGDATA is seeking a Customer Success Manager for Strategic & Emerging customer accounts who excels at establishing and cultivating executive relationships, managing multiple strategically important initiatives and maximizing the overall scope, impact and effectiveness of AGDATA’s delivery for those accounts.

You should be local to our Charlotte office to ensure that you can come into our office to complete some of the responsibilities in office, as needed. You should be local to our Charlotte office so that you can be trained on-site. Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.

***In this role, you will have the opportunity to**
- Act as a primary point of contact for customer issues, questions, concerns and escalations
- Manage multiple cross-functional tasks and be accountable for executing services on time and with quality
- Establish strong customer relationships, understand the customer’s business, and the challenges affecting their business
- Build solid knowledge of the AGDATA services the customer uses in their daily operations and how the services support the customer’s business objectives
- Create and manage the calendar for regular meeting preparation, meetings, and executive updates
- Support and manage the pre-work timeline for customer presentations (e.g. quarterly business reviews, retrospectives)
- Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for customer calls and facilitating customer calls
- Deliver an extraordinary customer experience

**In order to be successful in your role, it is important that you**
- Establish and maintain contact with top decision makers at key clients
- Ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes
- Exceptional written and verbal communication skills and the ability to work well with internal functions and varying levels of customer-side management
- Ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects
- Manage multiple clients at once
- Comfortable with learning and ultimately training clients on different platforms AGDATA uses
- Ability to receive and implement feedback
- Experience and comfortable with public speaking

***It would be even better if you have the below skills/qualifications, but they are not a must.**
- Knowledge of Jira navigation
- CRM experience
- Agricultural industry experience

***Considering the below some of your characteristics? Get in touch**
- Detail oriented
- Analytical
- Motivated self-starter
- Effective communicator

***How AGDATA Will Have Your Back**:

- Emphasizing work life balance: paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
- Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
- Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
- Supporting your health & well-being: you have the option to choos

  • Customer Success Manager

    1 month ago

    Cambridge, Canada MealSuite Full time

    MealSuite is looking for a **Customer Success Manager** to join our Client Success Team. In this role, you are act as the lead customer advocate and solution expert on critical business accounts. The focus of this vital role is to manage the relationship with our clients by creating a positive working relationship. **A Typical Day** - Oversee customer...

  • Strategic Customer Success Manager

    2 months ago

    Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention. Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories. Demonstrate product knowledge surrounding the adoption...

  • Strategic Customer Success Manager

    6 days ago

    Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention. Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories. Demonstrate product knowledge surrounding the adoption...

  • Customer Success Specialist

    5 days ago

    Cambridge, Canada Connected Vehicles Full time

    Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the...

  • Customer Success Manager

    2 months ago

    Cambridge, Canada ATS Corporation Full time

    The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future...

  • Customer Success Manager

    2 months ago

    Cambridge, ON, Canada Everything Full time

    You are here : Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada Customer Success Manager - Renewals Jobs in Toronto, Canada You are here : Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada Customer Success Manager - Renewals Jobs in Toronto, Canada Customer Success Manager - RenewalsWho we are:Creyos (formerly...

  • Customer Success Manager

    3 weeks ago

    Cambridge, ON, Canada Everything Full time

    Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada Customer Success Manager - Renewals Jobs in Toronto, Canada Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada Customer Success Manager - Renewals Jobs in Toronto, Canada Customer Success Manager - RenewalsWho we are:Creyos (formerly Cambridge Brain Sciences) is a...

  • Customer Service Manager

    3 weeks ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customer Service Manager

    4 days ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customer Support Manager

    2 months ago

    Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Create high performance environment for team members Manage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitment Coaching direct reports through one on ones to meet their personal and professional goals Analyzing and interpreting call center reports, managing resources to meet team KPIs Maintain a good...

  • Customer Support Manager

    6 days ago

    Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Create high performance environment for team members Manage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitment Coaching direct reports through one on ones to meet their personal and professional goals Analyzing and interpreting call center reports, managing resources to meet team KPIs Maintain a good...

  • Enterprise Customer Program Manager

    2 weeks ago

    Cambridge, Canada ATS Automation Tooling Systems Full time

    Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world. At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do...

  • Customer Service Manager

    2 weeks ago

    Cambridge, Canada Domino's Corporate Full time

    **Company Description** Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan...

  • Customer Experience Manager

    1 month ago

    Cambridge, Canada Michaels of Canada, ULC. Full time

    Store - CAMBRIDGE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Service Manager

    1 month ago

    Cambridge, Canada UAP Inc. Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Canada BEHLEN Industries LP Full time

    WESTMAN STEEL is one of Canada’s largest manufacturers of premium steel roofing and siding products. Westman Steel Industries is a proud member of WGI Westman Group Inc, a dynamic entrepreneurial group of companies who values safety, health, community, relationships, growth and fiscal responsibility. Continued progress creates the following career...

  • Customer Service Representative

    6 days ago

    Cambridge, Canada Westman Steel Industries Full time

    **WESTMAN STEEL** is a national supplier of premium steel products. Westman Steel is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. Continued progress creates the following career opportunity in Cambridge, ON. **CUSTOMER SERVICE...

  • Customs Coordinator

    1 month ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision** Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customs Coordinator

    6 days ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision** Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Team Manager, Customer Solutions

    7 days ago

    Cambridge, Canada Reliance Home Comfort Full time

    To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role: **Position**: Team Manager, Customer Solutions **Location**: Cambridge **Reports to**: Manager, Customer Solutions **Key Responsibilities**: - Provide leadership, coaching, and...