Customer Success Manager

2 weeks ago


Cambridge, Canada MealSuite Full time

MealSuite is looking for a **Customer Success Manager** to join our Client Success Team. In this role, you are act as the lead customer advocate and solution expert on critical business accounts. The focus of this vital role is to manage the relationship with our clients by creating a positive working relationship.

**A Typical Day**
- Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits.
- Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
- Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

**Requirements**:
Experience you may bring
- Post secondary education in a related field
- Experience in Healthcare, Long Term Care or Food Service considered an asset
- Strong verbal and written communications skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software preferred
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Some travel required for this role

**Benefits**

**Benefits**:
MealSuite believes in building leaders at all levels and is committed to the personal and professional growth of our employees. As a member of the team your contributions are highly valued and will play a key role in the continued mission to drive positive change within our communities at large.

So, what's it like to work for us? See below what some of our teammates have to say about their careers at MealSuite:
How would you describe MealSuite in one word?

MealSuite Employee Extras

On top of competitive salary, MealSuite teammates enjoy:

- Healthcare & Dental Benefits
- Unlimited Vacation
- Opportunities for Career Development & Advancement
- Discounted Gym Membership (Canada)
- A Work Hard, Play Hard Culture
- Team Events
- Remote Work Flexibility

Recognized as an Inc 5000 Fastest-Growing Company, MealSuite offers the innovation and agility of a start-up matched with the stability of an established company in a growing industry.



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