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Quick Service Restaurant Manager

1 month ago

West Vancouver, Canada Cypress Mountain Full time

This position relates to the operation of the 650 seat cafeteria style dining area and Barista style coffee shop as well as our two quick service outlets on a new 200 seat patio located in the Cypress Mountain Downhill Ski Area. Daily work hours of the facility normally extend from about 7:00 AM to about 11:00 PM. Able to work on necessary shift - morning, evening, weekend, holiday. Overtime may be required during peak periods.

ESSENTIAL DUTIES & RESPONSIBILITIES (included but not limited to the following):

- Welcome, train, supervise, motivate, and coach all quick service team members, both new and existing
- Schedules team members and ensures workforce is commensurate with business levels
- Expected to conduct coaching sessions and Team reviews and recognition throughout the winter season
- Conducts daily briefing, informing Team of special events, menu changes and or menu deletions
- Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure food is prepared and presented in an acceptable manner
- Expedite guest line ups, direct flow of customers, and ensure each guest receives outstanding customer service, which includes greeting and acknowledging guests, product knowledge and all other aspects of customer service.
- Open/Close food service facilities and insure they are operationally ready in accordance with established administrative tasks, workforce requirements, security measures, cleaning and maintenance procedures
- Respond to and resolves guest requests, issues and complaints and forwards detailed summary and/or complaint forms to food and beverage director for follow up
- Monitor Food Safe practices and ensures all team members adhere to the Cypress Mountain Food and Beverage in-house food safety plan and Government regulated food safe practices.
- Complete reports and shift reconciliations tasks as assigned
- Takes responsibility for his/her own safety and the safety of the Team

**EDUCATION and EXPERIENCE**:

- High School or equivalent
- 3+ years experience in a supervisory role in a high volume, fast paced restaurant/bar environment
- Knowledge of restaurant equipment and tools an asset

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Must be able to legally work in Canada
- Food Safe Level 1 an asset
- Serving it Right certification
- Driver’s License and reliable/ insured vehicle to get to/from work

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