Manager, Building Operations

2 months ago

Calgary, Canada FirstService Residential Full time

**The Company**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

**Responsibilities**:
Reporting to the Director, Investment Properties, the Manager, Building Operations Manager will focus on the oversight of the day-to-day upkeep of properties across the department’s total portfolio including, but not limited to: HVAC systems, plumbing, landscaping and service contracts. This position will develop long term capital plans, capital budgets and assisting with the development and execution of the annual operating budgets impacted by capital projects. Additional responsibilities will include: assisting with development and execution of ESG (Environmental, Social & Corporate Governance) plans, and assisting with the transition of any properties in or out of the portfolios.

**Essential Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

**Strategic Planning**
- Collaborate with leaders on the Investment Properties team to establish short and long term strategic priorities for the properties managed.
- Provide strategic guidance and analysis to support the long-term goals of the clients and FirstService Residential.
- Development and execution of the ESG strategies as required

**Financial Planning and Reporting**
- Collaborate with the property management and accounting teams in the preparation of detailed monthly financial reports
- Complete ongoing project status reports for both internal and external stakeholders on a regular basis as determined by the client need
- Ensure property leave expenditures remain within approved operating and capital expenditure budgets, and any adjustments or expenses outside of the budgets are escalated as required.
- Maximize net operating income and investment returns for our clients by successfully executing approved capital projects
- Maximize net operating income and investment returns for our clients by regularly reviewing and identifying operating procedures and processes for continuous improvement and effective cost controls.

**Maintenance and Property Management**
- Review service contracts to ensure compliance with terms, suggest contract changes and carry out safety reviews and inspections
- Review contract scopes to ensure accuracy and revise and/or create as needed
- Assist Portfolio Managers with the review of consultants and contractors to ensure they meet requirements and contractual obligations.
- Plan and coordinate the implementation of the property maintenance quality assurance plan and program
- Create and maintain maintenance management plans to ensure conformity to industry, legislative, applicable codes and regulations, and client standards.
- Oversee the development and maintenance of critical and major equipment list at each property (Make, model, energy use, efficiency, installation date, expected end of life)

**Innovation and Technology**
- Ensure compliance and usage of in place technologies in both the property and office settings
- Monitor current and emerging technology trends in maintenance management and develop and recommend plans to support the investment in new technologies

**Sustainability and ESG**
- Support and develop portfolio and client level sustainability and ESG strategies
- Develop and communicate sustainability action plans to FirstService Associates, clients and residents
- Actively participate in initiatives designed to achieve desired building certifications and accreditations such as LEED, BOMA Best, Fitwel, CaGBC Zero Carbon, and WiredScore,
- Build and develop an awareness of relevant energy and carbon strategies that can be introduced at the properties
- Evaluate new and emerging ESG technologies, including the identification of potential external funding, subsidies, grants and partnerships that may be available

**Team Leadership and Development**
- Demonstrate effective leadership as a technical mentor to the maintenance and site teams to deliver high level resident experience
- Review current workflows and processes on a regular basis to ensure operational success of the properties and associates
- Promote a culture of high performance and continuous improvement that aligns with FirstS

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