Contact Centre Agent

4 months ago

Nisku, Canada Energy Safety Canada Full time

**_**Pending Funding Approval**_**

***Be a part of building a stronger, safer workforce**

As the national safety association for the oil and gas industry we advocate for worker health and safety**.**

Everything we do is guided by our behaviours: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

**What is the opportunity**:
Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

***What will you do**:

- Process Stakeholder Requests: Effectively process all customer requests. Maintains and updates customer data. Follows policies and procedures, as defined.
- Provide Internal Stakeholder Support - Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement. Works on assigned inter-departmental initiatives to support department priorities, as required.
- Peer support and mentoring: Support peers with training, guidance and best practices as required.
- Certifies classes (as required): Inputs student completion information and adjusts marks or completions as necessary. Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Updates student and class information on course completions. Filing and organizing class information as it is received and after processing. Follows policies and procedures, as defined.
- Other duties as required.

**What you need to succeed**:

- High school diploma or its equivalency is required
- 6+ months experience in a Contact Centre or switchboard experience
- 6+ months experience working in a customer service role
- Proficient in MS Office and has basic computer skills
- Has knowledge of commonly used concepts, practices and procedures within an office environment
- Strong interpersonal and communication (oral and written) skills required.
- Excellent Customer Service and relationship building skills, with an attention to patience and professionalism required
- Demonstrated ability to work well as part of a team
- Must be able to work in a multi-task environment that is deadline driven and has a high volume of work
- Data entry experience with focus on accuracy and troubleshooting an asset
- An ability to navigate multiple computer systems
- Computer literate, ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an asset

***What’s in it for you**:

- Salary**:$20.00 per hour

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

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