IT Administrator

Ausenco is a fast-growing company with big ideas. We redefine what’s possible in some of the world’s most complex projects and toughest environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects in over 80 locations worldwide, we create sustainable outcomes for our people, clients and communities.

Our team is growing, we are currently recruiting for an IT Administrator / IT Deskside Support to join our team in our **Burnaby** office.

**About the role**
- Accountable for Incident Management, such as logging of incidents and requests and log of resolution efforts and time on ITSM tool.
- Provide support with management of permissions to resource of information like network folder, licensing, etc, Management of access to corporate systems.
- Assist with the on boarding of new employees by ensuring that new user accounts and access is configured, and computers are setup.
- Responsible for managing events and IT security alerts such as Antivirus notifications, Software patches and Health status of IT infrastructure components.
- Maintain IT hardware and software inventory on IT asset management system.
- Ensure management of assets as part of the Onboarding and Off-boarding processes.
- Coordinate with providers for delivery of goods or services.
- Perform telecommunications support including all equipment moves, additions and changes for phone accounts, video conference support and provides telephone/ video conference orientations.

**About you**
- Post-Secondary education in Information Technology (either certificate or diploma) is a minimum requirement.
- 2 years of proven experience in delivering IT support.
- Demonstrated experience in the installation, configuration and support of computer hardware such as workstations, printers and other peripheral equipment.
- Outstanding level of knowledge and support for Windows 10 Enterprise troubleshooting and installation.
- Knowledge of IT Infrastructure including servers, storage, access points and network switches.
- Understanding of computer network, cabling, network file and print services.
- Demonstrated previous experience in delivering IT support.

We support individual growth and aim to allow you to work in a way that plays to your strengths. Beyond a competitive remuneration package we offer:

- **Career advancement -** Embark on a journey of continuous growth through technical training, mentorship initiatives, and networking opportunities.
- **Work Life Balance -** Experience the best of both worlds with our hybrid work model, allowing you to balance office days with working from home; and progressive parental leave benefits to foster family needs and professional life.
- **Holistic approach to wellness -** Take a proactive approach to your overall wellbeing. Access to confidential counselling, information services and a benefits program that supports your health & wellness.
- **Accessible leadership team -** Work with highly reputable industry leaders who value your contribution.

Our people don’t settle for the status quo. If you have an entrepreneurial spirit and want to help set a new standard in sustainability, we’ll help you find your place. This means working with you to develop a unique career path and skillset to match your ambition.

We’re proud of the work we do, and we do it within a culture that is open, honest, and cooperative. We have a history of attracting visionary people who embrace challenges and deliver creative solutions for every project, and your voice is an important part of the conversation.

As a global company we embrace and encourage diversity in its fullest sense - gender identity, gender expression, sexual orientation, age, experience, nationality, colour, language, religion, location, disability, education, skills, working styles and time availability. Our work environments are based on mutual trust and respect for the rights and opportunities of every individual.
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Ausenco will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your _needs._

**Salary range**: $50K - $70K

**Expected Salary**: Variation in salary is determined by factors such as qualifications, relevant years of experience, and prevailing market conditions for the specific role.

Join us and work a better way.

**LI-Onsite**:
**LI-SJ1**

**Primary Location**: CA-BC-Burnaby

**Job Posting**: Mar 11, 2024