Branch Manager

4 days ago

Vancouver, Canada AccessSMT Full time

We are looking for a Branch Manager responsible for our Vancouver - Lower Mainland operations.

The Branch Manager is responsible for directing and leading a business unit, including full profit and loss responsibility for all facets of the branch. This role requires an individual who is a collaborative, results oriented problem solver, with an entrepreneurial spirit. It is critical that this leadership role oversees all aspects of the location, including but not limited to operations, project management, customer excellence, sales, production administration and employee culture.

**Essential Duties and Responsibilities**

1. Responsible for profit and loss statement, must have a strong command of all line items, required to manage any profits or losses that directly affect AccessSMT’s financial success.

2. Responsible for communicating the actualities of a profit and loss statement to the executive team. Must be able to suggest next steps or potential solutions to any loss experience in designated location(s).

3. Develop and maintain selling relationships with key builders, architects and other construction industry influencers

4. Plan and prioritize strategic selling activities to achieve business goals and grow sales within existing customer base and developing new business relationships; ensuring gross margins and overall business objectives are maintained

5. Manage and develop new customers through proposals, ethical sales methods and relevant interdepartmental dependencies to optimize quality of service, business growth and customer satisfaction

6. Manage and work towards the continuous improvement of the location including establishing and managing all operational processes, practices, templates, procedures, and partnerships

7. Ensure appropriate company systems and process are in place and being followed, including managing transition and change management with the introduction of new systems/processes.

8. Liaise with the company’s Corporate Support Services, including business analysts and process directors, marketing, business development, procurement, human resources, finance and IT to facilitate the planning and execution of joint go-to-market activities and ensures that the products/services are well aligned with the company’s core strategy, mission, vision, values and objectives.

9. Proactively manage key customer relationships and ensure that the profile of the business in the community is positive, active and aligned with our brand.

10. Instill a customer focused culture throughout all departments of the branch inclusive of support for troubleshooting, navigating and resolving customer concerns, issues and problems

11. Train, coach, mentor, performance manage/ evaluate, and oversee staff; Oversee day-to-day location logistics and work to encourage and facilitate continued growth of skills, product/ process knowledge in the industry, and work output

12. Collaborate with the company health and safety advisors to ensure a safe, secure and legal work environment

13. Supports the development and success of company’s inclusive diverse workplace culture and climate; promoting inclusivity through successful relationships and encouraging participation and involvement of others

14. Responsible for the facility of human resources responsibilities such as orienting onboarding training plans, retention strategies and performance management plans.

**Supervisory / Leadership Responsibilities**
- Maintains a positive and professional manner even under changing or uncertain conditions. Works well with a wide arrange of individuals to provide support, coaching, encouragement and direction. Engages others in order to accomplish organizational goals and strategies and create optimum working conditions
- Champions the organization both internally and externally, models exceptional behavior that aligns with AccessSMT’s mission, vision, values and culture.
- Develops and aligns organizational goals that fit within the team and individual objectives
- Builds commitment and engagement to the vision, mission, and value of the organization, inclusive of providing recognition and encouragement to the team and others within the organization
- Communicates organizational successes internally and externally
- Establishes a high level of credibility with staff, stakeholders, clients, and self. Builds and maintains partnerships that are critical to the ongoing success and image of the organization
- Considers both organizational needs and individual needs in order to create solutions that will enable top performance and success
- Builds and maintains partnerships that are critical to the ongoing success and image of the organization.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Consistently delivers work that exceeds the expectations of the position, team and organization; finds and resolves errors in their own work a

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