Branch Manager

1 week ago

Vancouver, Canada St. John Ambulance Full time

**Who We Are**

St. John Ambulance, British Columbia & Yukon (SJA BCY) is a profit-for-purpose ‘mission-led enterprise’ committed to empowering safer communities through first aid leadership. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA BCY is a market leader in the development and delivery of first aid courses, first aid products and we support first aid in communities through our 2000 plus volunteers.

**The Opportunity**

Our British Columbia and Yukon Provincial Head Office is seeking a superior, hands-on leader to ensure our Vancouver branch can perform at its best.

The Vancouver Branch Manager leads all activities at the branch. As our largest branch and our ‘flagship’, the Vancouver branch requires a talented leader with a diverse range of skills to ensure the branch performs to its potential.

Our branches are primarily charged with delivering first aid training courses; additionally we sell first aid products through our branches and they also serve as community hubs for our volunteers. The Vancouver Branch Manager will have the ability and agility to move from one area of focus to another on an ongoing basis. Their functions will encompass team leadership, customer management, instructor management and development, business development, and administration.

As a leader, the Vancouver Branch Manager will be expected to support wider organizational initiatives to help SJA BCY continuously improve its ability serve customers and communities.

The Vancouver Branch Manager is also an ambassador for the organization with customers, volunteers and in the communities we serve.

**Responsibilities and Duties**
- Build, lead, and train a high performing branch team (staff + instructors).
- Support team member(s) to grow their skills, experience, and responsibilities by acting as a coach and mentor when needed.
- Foster a positive, supportive, and collaborative working environment at the branch and support other branches when needed.
- Build an annual Performance Plan for the branch and deliver revenue and expense targets per the Performance Plan/Budget.
- Support the development of strategic planning initiatives at PHQ or with other divisions/departments as requested from time to time.
- Lead planning for annual class schedule for the branch.
- Carefully manage branch expenses to make best use of company resources/funds.
- Build strong relationships with customers (companies) that use SJA BCY; grow relationships with customers (students, revenue) by proactively engaging with them.
- Partner with Business Development to drive revenue and customer growth.
- Ensure all SJA BCY policies and procedures are adhered to.
- Document and report on all branch activities to align with organizational reporting needs (e.g. monthly financials).
- Lead instructor scheduling to maximize class delivery.
- Monitor and take action as needed to ensure a high quality branch experience for students and instructors at all times, including repairs, maintenance, cleaning, and supplier management.
- Engage with 3rd parties to ensure SJA BCY needs are met (e.g. landlords, etc.).
- Make recommendations to PHQ for branch improvements.
- Build strong relationships with local Brigade, Cadet, and Therapy Dog teams as appropriate.
- Support delivery of volunteer activities when/where needed.
- Represent SJA BCY in the community from time to time (e.g. at events, chambers of commerce, schools etc.).

**Qualifications and Skills**
- You are a strong leader of teams in a customer facing facility.
- You are comfortable working with a clear remit to lead a facility or small business unit as its own ‘profit center’, with distinct performance goals.
- You are motivated by growth, and by leading a team or business unit to maximize its potential.
- You are a good connector with strong interpersonal skills; able to build quality relationships with internal and external partners; you engage well with people across the organization.
- You thrive on variety - shifting from one task or skill to another on a regular basis. You can keep multiple balls in the air with confidence and have a high attention to detail.
- You move beyond the status quo, always seeking opportunities to drive improvements and find better outcomes for customers, team members, and colleagues; you are comfortable with change and often initiate it.
- You communicate clearly and are confident to ‘tell it like it is’ in a supportive manner to ensure teams are clear on how things will work.
- You are a natural teacher, happy to impart knowledge and experience to help others do their jobs better.
- You are able to handle situations that require flexibility; you can ‘step up’ when called and do what it takes to get the job done;.
- You embrace and promote teamwork, including experience sharing an

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