Customer Service Representative

4 months ago


Toronto, Canada Hana Bank Canada Full time

Job Title: Customer Service Representative
- Reports To: Branch Manager

**Key Responsibilities**
- Assist customers with inquiries regarding their account, transactions and banking services.
- Provide information about our products and services, including loans or savings account.
- Process transactions accurately and efficiently, including deposits, withdrawals, wire-transfer, and payment.
- Resolve customer complaints or concerns promptly and professionally.
- Educate customer on digital banking options and assist them with online and mobile banking services.
- Maintain confidentiality of customer information and adhere to bank policies and procedures.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans.
- Manages cash transactions between treasury and various branch units.
- Oversee ATM Operations, including cash management, replenishment, and troubleshooting of technical issues.
- Monitor and reconcile cash supplies and ensure adherence to cash handling policies.
- Proactively promote and cross-sell a variety of financial products such as savings account, or retirement accounts.
- Adhere to all banking regulations, policies, and procedures to protect the bank and customers from fraud and financial risks.
- Balance cash drawers and maintain adequate cash supplies for daily transactions.
- Process currency exchange transactions using banking software, adhering to regulatory requirements and internal policies.

**Qualification and Skills**
- No prior experience necessary; Post-secondary degree or certification in related field is desirable
- Completing of Canadian Securities Course is an asset
- Intermediate mathematical skills
- Knowledge of various banking products and services
- Fluent in both English and Korean
- Knowledge of foreign currency

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Language**:

- Korean (required)

Work Location: In person



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