Client Service Manager
7 days ago
We offer more than a job, we offer a career
We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
Who we are.
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.
BFL CANADA is looking for a Client Service Manager - Risk Management for its Montreal office
As a member of our Montreal office, you will be responsible to assist the Client Executive in managing clients. You will establish and maintain excellent relationships with a focus on maximizing client loyalty.
If you are looking for a dynamic work environment, keep reading
Your day as a Client Service Manager
Proactively manage a book of business by reviewing the client’s exposure, loss history and proposing appropriate coverage’s and/or solutions.
Ensure maximum retention of book by providing exceptional client service by regularly contacting existing clients to ensure quality service is delivered and needs are met.
Respond to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Identify needs of prospective clients through research and involvement with relevant resources. Utilize division and corporate resources when possible.
Place new business as well as renewals and endorsements in a timely and efficient manner.
Review policy wordings and other documentation for accuracy and completeness.
Participate in industry functions and targeted public relations activities.
Oversee the preparation of underwriting submissions, maintains appropriate documentation for various accounts and/or correspondence.
Maintain expiry lists, records, and policy files to ensure that they are organized and up to date.
Request and follow up with insurers for outstanding information, endorsements or policy documentation.
Create abeyances and follow up for outstanding items from underwriters, marketers and clients.
Establish appropriate procedures for claims administration and loss prevention activity.
Monitor and follow up on outstanding client receivables in collaboration with the Finance department to resolve discrepancies and related issues.
Other miscellaneous duties and special projects as required.
University degree, preferably in business or finance.
At least 10 years of experience in insurance brokerage.
AMF licensed.
Ability to work well independently, as part of a team and with others throughout the organization.
Good project management and presentation skills.
Good knowledge of Microsoft Word, Excel, and PowerPoint.
Attention to detail and effective time management.
Customer focused and service oriented.
Bilingual (French and English).
More about us
Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.
**Let us stay in touch**: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
**Visit our website to learn more about us**: bflcanada.ca/
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.
-
Client Services Account Manager
4 weeks ago
Québec, Quebec, Canada STERIS Full timePosition Summary As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their...
-
Client Services Account Manager
5 days ago
Québec, Quebec, Canada STERIS Full timePosition SummaryAs a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their...
-
Service Officer, Client Service
5 days ago
Québec, Quebec, Canada Scotiabank Full timeRequisition ID: 219187Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Title: Service Officer, Client Service - Business Banking Operations (Montreal, QC) Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered...
-
Client Services Account Manager
4 weeks ago
Québec City, Canada STERIS Full timePosition SummaryAs a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their...
-
Service Officer, Client Service
3 weeks ago
Québec, Quebec, Canada Scotiabank Full timeTitle: Service Officer, Client Service - Montreal, QCRequisition ID: 219187Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Is this role right for you? In this role you will:- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.-...
-
Client Service Representative
4 days ago
Québec, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Services Analyst
2 weeks ago
Québec, Canada Société Générale Full time**Responsibilities**: **ABOUT THE JOB**: The Corporate divisions, Function and Models Risk (CFM) team manages the operational, administrative, financial market processing, and clearing for over 80 exchanges globally. The team is held to the highest of standards, ensuring the client requirements are prioritized equally against market exposure. In addition,...
-
Client Relationship Manager
5 days ago
Québec, Quebec, Canada Sun Life Financial Full timeSun Life Financial is a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a Group Benefits Implementation Project Manager, you will be part of a team that is dedicated to delivering exceptional Client service and driving value for our clients and their plan members.Key...
-
Client Success Manager
3 days ago
Québec, Quebec, Canada Fokus Content Full timeFokus helps businesses grow through content creation and ads. We make sure our clients get great results. As a Client Success Manager, your job is to keep clients happy, solve problems, and make sure they see value in our services. What You'll Do (This is Full Time Role)1. Help New Clients Get Started Welcome new clients and explain how everything works. ...
-
Québec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers,dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. GroupeFinancier Stratège se distingue par son approche centrée sur le client et de son expertiseapprofondie des marchés financiers.Notre mission est de guider nos...
-
Québec, Quebec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers,dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. GroupeFinancier Stratège se distingue par son approche centrée sur le client et de son expertiseapprofondie des marchés financiers.Notre mission est de guider nos...
-
Québec, Quebec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers,dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. GroupeFinancier Stratège se distingue par son approche centrée sur le client et de son expertiseapprofondie des marchés financiers.Notre mission est de guider nos...
-
Québec, Quebec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers, dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. Groupe Financier Stratège se distingue par son approche centrée sur le client et de son expertise approfondie des marchés financiers. Notre mission est de...
-
Québec, Quebec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers, dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. Groupe Financier Stratège se distingue par son approche centrée sur le client et de son expertise approfondie des marchés financiers. Notre mission est de guider nos...
-
Québec, Quebec, Canada Groupe Financier Stratège inc. Full timeGroupe Financier Stratège est une entreprise leader dans le domaine des services financiers, dédiée à offrir des solutions d'investissement innovantes et personnalisées à sa clientèle. Groupe Financier Stratège se distingue par son approche centrée sur le client et de son expertise approfondie des marchés financiers. Notre mission est de...
-
Client Success Manager
6 days ago
Québec, Canada AcuityAds Full timeAcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, **illumin, **offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, **illumin** brings...
-
Client Project Manager
4 days ago
Québec, Canada Intelerad Full timeCompany Description Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the...
-
agent service client
3 weeks ago
Québec, Quebec, Canada Randstad Full timeAgent Service Client - Commercial Manufacturier - Ville de Québec*POSTE BILINGUE ANGLAIS-FRANÇAIS*Nous recherchons un(e) gestionnaire de prise de commande dynamique et axé(e) sur le service client pour rejoindre une entreprise leader dans le secteur des pièces manufacturières.Cette société, bien établie, offre une opportunité dans son département...
-
Québec, Canada Scotiabank Full timeRequisition ID: 174418 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Job Purpose** The Manager’s primary focus will be to coach a team of Customer Service Representatives (CSRs) and IIROC licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they...
-
Client Account Manager
2 days ago
Québec, Canada DOT & Company Full time**Client Account Manager** LOCATION**:REMOTE** TYPE**:FULL-TIME POSITIONS OPEN** DOT & Company is a first of its kind, client account management agency. We partner with growing digital marketing agencies to provide best-in-class client communication and project management, acting as a liaison between the agency and their clients. We give the agency owner...
