Regular Full-time Support Analyst

4 weeks ago

Oshawa, Canada City of Oshawa Full time

**Job Snapshot**:
**Employee Type**:

- Regular Full-Time-
**Location**:
Oshawa-
**Job Type**:

- Information Technology-
**Experience**:

- Not Specified-
**Date Posted**:

- 2/28/2023- City of Oshawa, located just a short 30-minute drive from Toronto, is a progressive city of 172,000 people and is the economic engine of the eastern Greater Toronto Area. Our strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced our quality of life advantage, while maintaining a strong commitment to fiscal restraint._ _

**Job Title**:Regular Full-Time Support Analyst **Posting Number**:004153

**Department**:Corporate and Finance Services Department **Branch**:Information Technology Services

**Location**:City Hall **Eligible for Hybrid Work**:Yes

**Posting Start Date**:2023/02/28** Posting End Date**:2023/03/08 by 4:30pm

**Employment Group**:CUPE 251** Salary Grade**:11, $39.75 - $46.73 **Standard **Weekly** **Hours of** **Work**: 36.25 **Shift Work Required**:Yes

Reporting to the Manager, Systems Operations, or designate, provide tier levels 1 to 3 Enterprise Infrastructure technical support, deployment, and ongoing maintenance of corporate computer systems and telephone equipment. The City of Oshawa strives to provide an environment that cultivates and supports the following core values: Authenticity, Courage, and Trust (ACT).

Responsibilities include:

- Providing expertise in assessment, analysis, problem resolution, and issue prevention for hardware, software, security, access control, networking, and connectivity;
- Managing incident tickets and creating related supporting records/documentation;
- Researching and/or escalating information, bug fixes and feature requests, and coordinating with the development team or related vendors to resolve problems as appropriate;
- Configuring, deploying, troubleshooting, and repairing where appropriate (e.g. various hardware and peripheral devices).
- Evaluating users’ needs, define technical problems, and work with other ITS staff to determine solutions.
- Performing ongoing/scheduled activities to maintain, monitor, and enhance overall system performance.
- Supporting onsite and roaming users with hardware, software, LAN and wireless configuration and connectivity.
- Enterprise Phone System Infrastructure Management,
- Enterprise Mobile Device Management System,
- Virtual Desktop Infrastructure Support, and
- Automated Operating System and Script Deployment.

**Requirements**:

- Completion of four (4) year degree in Computer Science, Management Information Systems, or related discipline, plus four (4) years of related work experience is needed to perform the duties of a Support Analyst.
- Advanced computer skills and experience with PC, Server, Networking and routing equipment and related hardware and software. Microsoft MCSA/MCSE, CompTIA Network+ and CompTIA A+.
- Excellent oral and written communication skills to deal effectively and tactfully with a broad range of senior management personnel, staff, external agencies and vendors. Well-developed collaborative and interpersonal skills.
- Proven administrative, reasoning, technical, analytical, research and problem solving skills.
- Possess initiative, self-reliance, and a keen sense of responsibility, dedication, decisiveness in the performance of all duties.
- Ability to work under pressure in order to meet deadlines and respond to crisis/emergency situations.
- Able to work and manage responsibilities in a high-paced environment, adjust to multiple demands, shifting priorities and ongoing change.
- Possession and maintenance of a valid unrestricted Ontario Driver's License, minimum Class "G" and be able to provide a reliable vehicle for work.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

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