Command Center Operator

16 hours ago

Richmond, Canada Vancouver Fire & Radius Security Full time

**JOB SUMMARY**

Radius Security is now hiring for our state-of-the-art command monitoring station that operates 24/7 in Richmond B.C. We are a ULC listed Monitoring Station. Our company has been in business since 1948 serving the lower mainland and now have expanded across Canada and into the United States.

**WHO ARE WE?**

Radius Security owns their own monitoring station and only monitors for their own clients. We supply and install security systems, fire systems, access control systems and our camera systems. We pride ourselves for our high apprehension rate and our professional communication we have with all emergency jurisdictions. In 2018, 46% of our 576 police dispatches resulted in apprehensions.

**WHAT DOES THIS ROLE LOOK LIKE?**

The Command Center Operator monitors and responds to all incoming video and regular alarms. The Command Center Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. The purpose of this position is to apprehend and arrest suspects while protecting our customers assets and site properties.

This opening is for the **night shift (8:00pm to 8:00am).**

**CORE RESPONSIBILITIES**
- Monitoring and dispatching on alarm events and live crime (in progress) via video
- Responding accordingly to all ULC Fire monitoring accounts
- Notifying emergency contacts of alarm signals and or video events
- Dispatching after hour emergency technicians
- Handling incoming and outbound calls
- Recording and maintaining data entry of new accounts and updates
- Administration duties as required
- Adhering to scheduled hours of rotation
- Adhering to established departmental procedures and Municipal, Provincial, National and Industry Standards
- Providing guidance and resolving customer issues about their alarm systems

**WHAT ARE WE LOOKING FOR?**
- Hard Skills_
- **Typing speed of 40 wpm is required**:

- Computer literate mandatory.
- Must be able to pass a criminal record check for security licensing requirements
- Must be able to remain alert throughout full shift
- Soft Skills_
- Excellent customer service skills
- Professional communication skills, both written and verbal
- Ability to work effectively in a team environment
- Ability to work in a busy, fast paced environment
- Ability to multi-task and prioritize
- Excellent telephone and interpersonal skills
- Attention to detail and accuracy
- Ability to understand suspicious activity on a site
- Self-motivated with a positive attitude
- Excellent judgement and decision-making abilities
- Must be able to develop and sustain positive and harmonious working relationships with all colleagues
- Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities set forth by management, and be able to continually seek ways to meet or exceed goals and fulfill priorities

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- Wellness program

Schedule:

- 12 hour shift
- Night shift
- Overtime

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- alarm monitoring: 1 year (preferred)

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