Reports Coordinator

7 months ago

Vancouver, Canada IMA Solutions Full time

Overview:
**IMA Solutions** is hiring a **Reports Coorindator** to join our team

The **Reports Coordinator** is responsible to ensure IME reports are completed at the highest level of quality and integrity and in full compliance with client contractual agreement, regulatory agency standards and/or federal and state mandates. This position is required to handle quality assurance questions and provide overall support to the Quality Assurance Department.

The schedule for this role is **Monday-Friday 8:30-5:00pm**.
- The hourly rate of pay for this role is between $23-$25._

Qualifications:

- Must possess a working knowledge of medical legal aspects of medical records and health information principles.
- Must demonstrate accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to transcribe at a minimum of 50 W.P.M.
- Ability to analyze problems involving multiple interrelated causes. Where necessary, gathers information and applies complex concepts or methods to generate an effective solution.
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone systems.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Excel, and the Internet.
- Able to follow instructions and respond to upper managements’ directions accurately
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team-oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

**ABOUT US**:
**IMA Solutions** is one of Canada’s leading providers of independent medical assessments for a reason: your goal is our goal. At IMA Solutions we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.

**IMA Solutions** is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under provincial or federal laws.

**Responsibilities**:

- Provide overall support to the department, assist in the daily distribution of work, and ensure all report timelines are met. Provide support to other company departments where necessary.
- Handle reception duties when needed; support the Medical Documents Department as necessary
- Handle report follow up with doctors and clients to ensure that deadlines are met
- Handle dictations and drafts reports, send between transcriptionists and evaluators
- Promote effective and efficient utilization of all resources and makes necessary recommendations for improvements to management as needed.
- Arrange addenda, file review, and other non-appointment based services as required.
- Communicate with assessors in regards to edits requests, report timelines, and additional records, among others.
- Assist in resolution of customer complaints and quality assurance issues as needed.
- Provide insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
- Participate in the development and implementation of policies and procedures in order to provide advice and guidance.
- Perform quality assurance review of reports, correspondences and/or addendums or supplemental review as needed. This is a minor part of the role.
- Participate in various educational and or training activities as required
- Perform all other duties as assigned by management.

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