Implementation Manager

3 days ago

Remote, Canada Eligeo CRM Inc. Full time

This role is specifically for implementation of Creatio and SugarCRM software products.

**Responsibilities**
- Update and manage project plans for specific projects while ensuring tasks are being completed and implemented accurately.
- Become a product specialist on all products that the implementation manager is implementing for clients including required certifications for implementation of all non-developer work.
- Work with internal and external project participants to ensure project delivery is on time and communicated accurately.
- Manage and coordinate project kick offs with clients to ensure expectations aligned.
- Work with sales and operations to ensure invoicing and product purchasing is done in a timely manner within a project.
- Work with Project Manager to ensure additional resources are scheduled as required.
- Coordinate all training sessions for a client for the project including basics training for the product being implemented.
- Facilitate and manage working sessions with clients including configuration, setup, and overviews of products.
- Continuously learn and upgrade skillsets with regards to new products including peripheral add-on products for platform products.
- Assist and coordinate quality assurance exercises in conjunction with Project Manager and Business Analyst.
- Develop and create release notes for all phases of a project.
- Develop additional training curriculum, training guides, communications, and other support change management documentation for clients.
- Import and migrate data into products using built in tools or assisting developers with more advanced ETL tools.
- Provide training services for clients.
- Assist Solutions Consultants with Blueprint or RFQ work as required to provide estimates, feedback, or other requirements.

**Qualifications**
- A bachelor’s degree in computer science, information management or equivalent combination of experience.
- Experience with SugarCRM or Creatio is an asset.
- 2-5 years’ experience in leading product implementations.
- Knowledge of software development practice, concepts/methodologies (i.e., Waterfall, Agile, Iterative), and technologies obtained through formal training and/or work experience.
- An understanding of industry standards and standard business capabilities.
- A deep understanding and problem-solving ability of Information Technology, of various complexities.
- A familiarity with business strategy and assessments (i.e., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
- Expert verbal & written communication skills; additionally, expert analytical, problem-solving, and influence skills.
- An expert ability to collaborate and act as part of a team, with a focus on cross-group collaboration.
- Expert data-driven decision-making skills.
- An ability to manage ambiguity.

**Work Location**
- Remote Position with some travel.
- Must be based in Canada or USA (except for Quebec).

**Compensation & Perks**
- Starting salary of $75K - $90K per year.
- Monthly gym memberships.
- Health and Dental Benefits after 3 months.
- On-going learning opportunities including paid training.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- How many years of experience with SugarCRM or Creatio do you have?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 2 years (preferred)

Work Location: Remote

  • Manager, Implementation

    4 days ago

    Remote, Canada Case IQ Full time

    Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We’re proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the...

  • Manager, Implementation

    1 week ago

    Remote, Canada Case IQ Full time

    Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the...

  • Implementation Project Manager

    3 days ago

    Remote, Canada Absorb Software Full time

    If you love a challenge and learning something new every day, then you’ll fit right in with the Implementations Team! Our team works directly with clients to help get them up set up for long term success with Absorb, through effective project management (timelines, risk mitigation) and problem solving, being their first source of training and use case...

  • Implementation Program Manager

    2 weeks ago

    Remote, Canada TOOLBX Full time

    Location: Canada and US (Remote) About TOOLBX: TOOLBX is on a mission to improve construction supply chain productivity by simplifying how builders order materials and Dealers sell & deliver products through one, unified platform. We are building an ecommerce solution that allows dealers to sell their products online through their own store—with same-day...

  • Implementation Project Manager

    1 week ago

    Remote, Canada Absorb Software Full time

    If you love a challenge and learning something new every day, then you'll fit right in with the Implementations Team Our team works directly with clients to help get them up set up for long term success with Absorb, through effective project management (timelines, risk mitigation) and problem solving, being their first source of training and use case...

  • Implementation Project Manager

    3 weeks ago

    Remote, Canada SolusGuard Full time

    SolusGuard is looking for someone who is not only incredibly organized but who is also fantastic with people, to be our _**Implementation Project Manager**_. In this role, you are the “go to” person for new clients. Simply put, you are here to ensure their implementation of our products and services goes smoothly. Acting as a hands-on, primary point of...

  • Technical Implementation Manager

    1 week ago

    Remote, Canada Flight Centre Travel Group Full time

    Job no: 516071Brand: Flight Centre Travel GroupWork type: Full timeLocation: Virtual - Canada, OntarioCategories: Information & TechnologyTechnical Implementation ManagerAt Flight Centre Travel Group, we provide highly individualized travel services and leading-edge technology to travelers' across all corporate brands - FCM Travel Solutions, Corporate...

  • Junior Implementation Manager

    2 weeks ago

    Remote, Canada Eligeo CRM Inc. Full time

    In this role, you will be responsible for working directly with clients to help them implement different platform products by creating requirements documents, establishing detailed project plans, and working closely with the rest of the professional services team to deliver quality projects. As projects are assigned to you, you will be accountable to ensure...

  • Implementation Project Manager

    2 months ago

    Remote, Canada League Inc. Full time

    **About League** Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League's platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions...

  • Implementation Project Manager

    24 hours ago

    Remote, Canada League Inc. Full time

    **About League** Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League's platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions...

  • Remote Implementation Project Manager

    4 weeks ago

    Remote, Canada UKG (Ultimate Kronos Group) Full time

    UKG is passionately focused on helping organizations in every industry unlock the magical power of their workforce through our leading HR, payroll, and workforce management solutions for all people. We are seeking energetic, customer-focused individuals to implement our award winning suite of HCM offerings. Healthcare industry experience is preferred for...

  • Implementation Lead

    3 weeks ago

    Remote, Canada Omnie Full time

    Are you seeking a chance to be part of a rapidly growing company? Look no further! At Omnie, we are committed to delivering comprehensive, efficient, and top-tier technology-enhanced customer service for premier customer-centric ecommerce brands. **Overview**: As an Implementation Lead at Omnie, you will play a pivotal role in transforming customer support...

  • Implementation Coordinator

    2 weeks ago

    Remote, Canada Modern Campus Full time

    **Who we are** Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. The Modern Campus engagement platform powers solutions for non-traditional student management,...

  • Implementation Program Manager

    2 months ago

    Remote, Canada Toolbx US Inc. Full time

    Job Title: Implementation Program Manager - Canada and US (Remote) Company: TOOLBX Location: Canada and US (Remote) About TOOLBX: TOOLBX is on a mission to improve construction supply chain productivity by simplifying how builders order materials and Dealers sell & deliver products through one, unified platform. We are building an ecommerce solution that...

  • Implementation Program Manager

    5 hours ago

    Remote, Canada Toolbx US Inc. Full time

    Job Title: Implementation Program Manager - Canada and US (Remote) Company: TOOLBX Location: Canada and US (Remote) About TOOLBX: TOOLBX is on a mission to improve construction supply chain productivity by simplifying how builders order materials and Dealers sell & deliver products through one, unified platform. We are building an ecommerce solution that...

  • Implementation Specialist

    1 week ago

    Remote, Canada Versapay Full time

    About VersapayVersapay is focused on transforming accounts receivable efficiencies and accelerating companies' cash flow by connecting AR teams with their customers over the cloud. Through the Versapay Network we make billing and payments easy for buyers and sellers, reducing costs and eliminating paper, checks, and manual business processes. Check out how...

  • Implementation Success Analyst

    3 days ago

    Remote, Canada Qventus Full time

    **About Us**: Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate...

  • Omp Implementation

    1 week ago

    Remote, Canada Avanciers Full time

    HelloHope you are doing great.Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number No. +1 Role: OMP Implementation and Support ArchitectDuration: Long termed...

  • ERP Implementation Analyst

    2 months ago

    Remote, Canada Wearing Williams Limited Full time

    **ERP Implementation Analyst: Job Description** We are looking for a results-oriented ERP specialist to successfully integrate our ERP software. You will be collaborating with senior managers to determine which business processes need optimization, enhancing the performance of our IT systems, and deploying and implementing suitable ERP solutions. To ensure...

  • Team Lead, Implementations

    2 months ago

    Remote, Canada Absorb Software Full time

    "If you love a challenge and learning something new every day, then you’ll fit right in with the Implementations Team! Our team works directly with clients to help get them up set up for long term success with Absorb through effective project management (timelines, risk mitigation) and problem solving, being their first source of training and use case...