Implementation Manager
6 months ago
This role is specifically for implementation of Creatio and SugarCRM software products.
**Responsibilities**
- Update and manage project plans for specific projects while ensuring tasks are being completed and implemented accurately.
- Become a product specialist on all products that the implementation manager is implementing for clients including required certifications for implementation of all non-developer work.
- Work with internal and external project participants to ensure project delivery is on time and communicated accurately.
- Manage and coordinate project kick offs with clients to ensure expectations aligned.
- Work with sales and operations to ensure invoicing and product purchasing is done in a timely manner within a project.
- Work with Project Manager to ensure additional resources are scheduled as required.
- Coordinate all training sessions for a client for the project including basics training for the product being implemented.
- Facilitate and manage working sessions with clients including configuration, setup, and overviews of products.
- Continuously learn and upgrade skillsets with regards to new products including peripheral add-on products for platform products.
- Assist and coordinate quality assurance exercises in conjunction with Project Manager and Business Analyst.
- Develop and create release notes for all phases of a project.
- Develop additional training curriculum, training guides, communications, and other support change management documentation for clients.
- Import and migrate data into products using built in tools or assisting developers with more advanced ETL tools.
- Provide training services for clients.
- Assist Solutions Consultants with Blueprint or RFQ work as required to provide estimates, feedback, or other requirements.
**Qualifications**
- A bachelor’s degree in computer science, information management or equivalent combination of experience.
- Experience with SugarCRM or Creatio is an asset.
- 2-5 years’ experience in leading product implementations.
- Knowledge of software development practice, concepts/methodologies (i.e., Waterfall, Agile, Iterative), and technologies obtained through formal training and/or work experience.
- An understanding of industry standards and standard business capabilities.
- A deep understanding and problem-solving ability of Information Technology, of various complexities.
- A familiarity with business strategy and assessments (i.e., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
- Expert verbal & written communication skills; additionally, expert analytical, problem-solving, and influence skills.
- An expert ability to collaborate and act as part of a team, with a focus on cross-group collaboration.
- Expert data-driven decision-making skills.
- An ability to manage ambiguity.
**Work Location**
- Remote Position with some travel.
- Must be based in Canada or USA (except for Quebec).
**Compensation & Perks**
- Starting salary of $75K - $90K per year.
- Monthly gym memberships.
- Health and Dental Benefits after 3 months.
- On-going learning opportunities including paid training.
**Job Types**: Full-time, Permanent
**Salary**: $75,000.00-$90,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Application question(s):
- How many years of experience with SugarCRM or Creatio do you have?
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Project management: 2 years (preferred)
Work Location: Remote
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