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Trauma Response Manager

4 months ago

Surrey, Canada Fraser Region Aboriginal Friendship Centre (FRAFCA) Full time

**A**bout **U**s:
The Fraser Region Aboriginal Friendship Centre Association is a non-profit organization that provides a diverse range of culturally safe and supportive services to Indigenous People residing in the Fraser Region. As a Friendship Center, we work to strengthen connections to culture, community and wellness and work from a decolonizing perspective. Our philosophy is to provide a culturally safe, collaborative wrap around model of care.

We are seeking a highly-engaged individual with an operational background in Trauma Response program management for this exciting opportunity. The dynamic individual will have experience in managing a multi-disciplinary team and supporting programs aimed at supporting youth.

**A**bout** S**urrey:
The City of Surrey is one of 21 municipalities in Metro Vancouver in British Columbia, Canada. We are located on the Lower Mainland on the south side of the Fraser River and share a border with the United States of America. Surrey is situated on the traditional, ancestral, and unceded territories of the Salish Peoples, including the q̓ic̓əy̓ (Katzie), q̓ʷɑ:n̓ƛ̓ən̓ (Kwantlen), and Semiahma (Semiahmoo) land-based nations.

**P**osition **S**ummary:
The Indigenous Trauma Response Manager is responsible for overseeing the development and delivery of the Friendship Centre’s Trauma Response Services, in accordance with legislation, regulations, contractual commitments, Society policies and commonly accepted practice standards. The manager oversees the sexual assault response team, Indigenous domestic violence program, including Redpath. The Sexual Assault Response team will provide trauma informed crisis intervention and Indigenous cultural lens with, immediate services, supports and resources to Indigenous community, in the Fraser Health Region. Manager’s responsibilities include overseeing the day-to-day operations and staff assignments to ensure that the mandate and goals of the program and FRAFCA are met. The Program Manager is actively involved in the planning, development and implementation of effective, efficient and culturally-responsive services. As a member of the leadership team, this role shares responsibility for the development of policies and plans affecting the services, human resources and financial resources of the Society as a whole. The individual is responsible for upholding FRAFCA’s mission, vision, and values, and is highly collaborative and supporting staff to work to this end.

**W**hy **FRAFCA**:

- Opportunity to work alongside cultural knowledge keepers & Elders
- Holistic, culturally safe, approaches to serving our clients and community
- Freedom to share and observe own cultural practices (i.e. smudging in the office)
- Access WorkBC Employers Training grants and other bursaries to fund training & other professional development
- Extended Health Benefits Package (Medical, Dental, Travel) and Employee Assistance Plan after 3-months on continuous employment
- 10 annual paid sick/personal leave days
- Paid vacation days (up to 25 days based on years of service)
- Offices located along main transportation routes; main office by the Skytrain station
- Parking available on-site.

**Y**our **D**uties:
**_Program Management:_**
- Oversees the day-to-day operations of a continuum of trauma response programs. Develops, implements, monitors and evaluates all aspects of the program in order to ensure that client/staff/volunteer needs are met and that contractual obligations to funders are fulfilled.
- Liaises with our funder, ensuring linkages and referral pathways are clearly developed and strong team relationships are maintained.
- Train staff around Crime Victim Assistance Program, Victim Assistance Units and Criminal Justice System.
- Monitors program quality through supervision and group evaluation processes.
- Promote and represent FRAFCA’s Trauma Response Team, and other programs;
- Creates and supports Hospital teams working and develops training schedules.
- Completes all statistical and annual reports
- Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures.
- Determines program, resource/budgetary, operational, and organizational requirements for all new and existing programs within responsibility area. In consultation with their immediate supervisor and the Director of Finance, develops the annual program budget, implements, and monitors expenditures and budget on an ongoing basis.
- Manages fiscal, staff and material resources of the program and makes annual budget recommendations.
- Develops comprehensive plans and strategies to achieve identified objectives.
- Ensures that program facilities are maintained in a manner that meets or exceeds all health and safety standards. Ensure that all WorkSafe BC Health & Safety standards are met and maintained.
- Ensures cases are managed within the generally accepted Case Management principals and in compliance with pri