Dealer Services Project Lead

3 months ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”
**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
**The Role**:
The Dealer Services Project Lead serves as the customer liaison and advocate when our existing dealership clients undergo system changes to a v10 enterprise deployment. This role involves coordinating efforts to merge multiple dealership systems for enterprise reporting, facilitating the addition of new businesses, or managing ownership transfers if a business is sold.
A successful Dealer Services Project Lead envisions the desired outcome, designs a custom plan, and coordinates the efforts of various teams, all while communicating successful milestones and identifying challenges before they arise. Top-quality consulting is integral to your success plan with every dealer group you are assigned. You will explain the benefits of different deployment models and coach the customer and our teams to implement the smoothest model possible.
Thorough documentation and communication will assist you and other team leaders in exceeding every expectation, with ongoing reporting to leadership being a priority.

**Responsibilities**:

- Work with the customer on the process and logistics for their project.
- Work with the teams within Dealer Services & other PBS teams to confirm progress on the required internal tasks.
- Ensure customer tasks are completed and ready for our internal teams.
- Review completed work to confirm the PBS quality standards are being maintained.
- Verify that proper documentation and communication has been completed.
- Assign, communicate and follow up with internal teams to ensure work is being done in a timely manner.
- Contact and update customers in relation to the project, assist in booking time with internal departments.
- Work with customers to ensure that their needs have been met, show superior customer service and willingness to help where needed.
- Work with the Department Manager to find best practices and aid in deployment.
- Maintain and update internal process documentation for the role to ensure information stays current.
- Update and communicate progress with resources and stakeholders.
- Excellent communication, organizational skills and phone etiquette are a must.

**Qualifications**:

- Experience in the automotive industry/dealership environment considered a strong asset
- Solid computer knowledge of Microsoft Office Suite
- Charismatic, detail oriented, excellent customer service skills
- Problem solving and trouble shooting skills
- Strong communication and documentation abilities
- Effective time management, organization, and self-management skills
- Strong multi-tasking & prioritization
- Travel may be required within Canada and USA; in consequence proof of valid passport and/or US visa (if applicable) is required

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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