Bilingual (French) Fraud Detection Analyst
1 week ago
**Requisition ID**: 155389
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
**About the role**:
**What you'll be doing..**
As front line Detection Analyst, you will play a critical role in delivering an excellent customer experience whilst protecting customer assets.
- Detecting, preventing, and monitoring fraudulent activity with respect to the Bank's day-to-day banking products by analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring
**Is this role right for you? In this role you will**:
- Be passionate about customer satisfaction and you have a high degree of confidentiality
- Work variable hours including weekends and evenings and are comfortable rotating your shift every 4 months
- Thrive in a fast-paced work environment and can manage a high volume of calls
- Actively listen with exceptional attention to detail
**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**:
- At least 1 year of customer service experience, paired with a desire to ensure customer satisfaction.
- Contact centre/ fraud experience considered a bonus
- Analytical thinking, critical thinking, problem-solving, and decision making skills
- Excellent verbal and written communication skills. Fluency in English and French is considered a strong asset
- Systems utilized in the role: All internal bank systems including but not limited to: Citadel, TSYS, IntraLink, VRM, VROL, VCAS, Interac, TransUnion, DAWT, PRM, PPM, etc.
- A high school diploma or equivalent; post-secondary education is preferred
**What’s in it for you?**
- 4-6 weeks of paid training
- A role where you’ll have a huge positive impact, protecting our customers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your growth and enhance your skills
- An inclusive working environment that encourages creativity, curiosity, and celebrates success
Location(s): Canada : Ontario : North York
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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