Sales & Service Support Representative

2 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

**Position Title: Sales and Service Support Representative**

**Status: Full-time **Permanent**

Aviation Ground Fueling Technologies (AGFT) provides leading edge aviation fueling parts, systems and solutions across Canada. Headquartered in Edmonton, Alberta, AGFT has operations throughout Canada. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

AGFT is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Sales and Service Representative to support our diverse operations in this full-time position.

**Description**:
Reporting to the Regional Manager, the Sales & Service Representative will ensure clients are provided with in-depth knowledge of products and services. The Sales & Service Representative will work to maintain and develop business relationships through outstanding customer service.

**Responsibilities**:

- Execute the expansion of the business by proactively pursuing business opportunities and selling products and services throughout the designated region.
- Maintain/service fueling systems and parts when required.
- Assist in designing, develop and quoting aviation fueling systems.
- Provide advice, guidance, and direction as it relates to companies fueling parts, systems and solutions operations.
- Provide excellent customer service.
- Manage supplier relationships and assist in obtaining new ones.
- Work with the Regional Manager to forge growth throughout the company.
- Assist in developing and executing business development strategies where required.
- Assist in overseeing and managing capital programs where required.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service is provided at all times.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Travel to various customer sites within assigned region to perform service and inspections as needed.
- Perform any other duties as required

**Qualifications and Experience**:

- Completion of Technical or business degree preferred.
- Previous working experience in the aviation industry, with direct working knowledge of fuel systems.
- An understanding of fueling procedures, equipment, and parts are an asset.
- Highly developed understanding of industry regulations, standards and best practices.
- Excellent time management, negotiation and organizational skills.
- Must possess a valid driver’s license with clean driver’s abstract.
- Effective attention to detail and a high degree of accuracy.
- Strong interpersonal and communication skills.
- Proficient with word processing and spreadsheets.
- Works well under pressure and has demonstrated success in meeting deadlines.
- Customer focused and service driven.
- Able to travel throughout Canada as required.
- Able to obtain Transport Canada RAIC pass if required.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the AGFT Team.

Aviation Ground Fueling Technologies offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.
- INDALL_

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