![Volante Software Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
3 weeks ago
**_Volanté is an Enterprise SaaS Point-of-Sale company that prides itself on developing leading-edge hospitality technology. For the past two years, we have made Deloitte's Fast50 and Fast500 lists, in addition to Growth500's list of fastest growing companies in Canada. With a never-ending thirst for innovation and an increased workload, we're calling on Toronto's top tech talent to join the family_**
**What You'll Be Doing**:
- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.
**What We're Looking For**:
- Bilingual **English/French capabilities are preferred**:
- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA's and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset
**What You'll Get Out Of It**:
- Work with some awesome, fun-loving, and diverse people
- Perks - Health, Dental, Vision, Vacation + PTO, Free parking, Company socials, Flexible work hours, Casual office environment, Free snacks and more
- Career Growth - Goal-setting and open discussions on how Volanté can help you achieve your goals
- Opportunity to grow in to lead roles
- Meaning out of your work - Everyone's contributions are critical to our growth and success
-
Technical Support Specialist
3 days ago
Montréal, Canada Aptos LLC Full time**Making a job change is a big decision. Why consider Aptos?** You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada Vacation Tracker Full time**Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...
-
Technical Support Specialist
2 months ago
Montréal, Canada Vacation Tracker Full time**Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...
-
Technical Support Specialist
1 week ago
Montréal, Canada Applied Software Technology Full timeCanada - Montreal - Technical - Regular Full-Time - 1566 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve...
-
Technical Support Specialist
1 week ago
Montréal, Canada Graitec Full timeAbout Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...
-
Technical Support Specialist
2 months ago
Montréal, Canada ENDVR Full timeAt ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...
-
IT Technical Support Specialist
5 days ago
Montréal, Canada Prodco Analytics Inc. Full time**Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada Distributel Full timeSince 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...
-
Technical Support Specialist
3 days ago
Montréal, Canada Knowledge One Full timeWe are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...
-
Montréal, Canada Worximity Full time**We are looking for a **Installation & Technical Support Specialist**: **WHO WE ARE**: **Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.**: **Are you always questioning the way things are done to find the most efficient way of working? So are we! Our software is used...
-
Technical Support Specialist
2 days ago
Montréal, QC, Canada Vacation Tracker Full time €45,000 - €50,000Job DescriptionVacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration are high on our list...
-
Technical Support Specialist
2 days ago
Montréal, QC, Canada Vacation Tracker Full time €45,000 - €50,000Job DescriptionVacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration are high on our list...
-
Technical Support Specialist
2 months ago
Montréal, Canada amaris Full timeJob description We are looking for dynamic consultants to grow our Information Systems & Digital team in Montreal. Your experience, knowledge, and commitment will help us to face our client's challenges. You will be supporting different projects through your expertise as Technical Support Specialist (macOS Expert). **Your main responsibilities**: Provide...
-
Technical Support Specialist
3 weeks ago
Montréal, Canada EMERES INC. Full timeAbout us We are a close-knit team of dynamic, friendly, and diverse people, who take pride in delivering solutions that keep our world safe. What some of our employees like about working here: - Autonomy as an individual, striving to achieve one common goal as a team - Being part of a company that is employee - and customer - oriented - Dynamic and...
-
Technical Support Specialist
5 days ago
Montréal, Canada Mitsubishi HC Capital Canada Full timeBy joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...
-
Technical Customer Support Specialist I
2 months ago
Montréal, Canada Madcap Software Full timeJob Location(s): Montreal, Quebec **Position Summary**: The Technical Customer Support Specialist provides technical assistance and answers to user’s questions, resolving tickets, and assisting users by troubleshooting problems with computer hardware or software. **Duties and Responsibilities**: - Identifies, investigates, troubleshoots, and resolves...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada M3 Tech Full time**Job Title**: Technical Support Specialist BOSS **Reports to**: Director, Customer Success **About us** M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With over 70 M3 Techies already on board and offices in Montréal, Toronto and Vancouver, we believe in...
-
B2b Crc Technical Support Specialist
3 weeks ago
Montréal, Canada Nestle Operational Services Worldwide SA Full timeREIMAGINE WHAT COFFEE CAN BE..._ - At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better._ - By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience._ - To...
-
Help Desk Technical Support Specialist
2 weeks ago
Montréal, Canada Direct Travel Full timePosition Overview As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to...
-
Montréal, Canada ECO COMPTEUR Full timeDo you also want to have an impact on the transformation of tomorrow’s cities? Do you want our most beautiful natural areas to remain intact? Join us and become an actor in the development of smart cities and the protection of our natural spaces! _ Eco-Counter is the world leader in automatic pedestrian and cyclist counters with clients ranging from the...