Technical Support Specialist

3 weeks ago


Montréal, Canada Volante Software Inc. Full time

**_Volanté is an Enterprise SaaS Point-of-Sale company that prides itself on developing leading-edge hospitality technology. For the past two years, we have made Deloitte's Fast50 and Fast500 lists, in addition to Growth500's list of fastest growing companies in Canada. With a never-ending thirst for innovation and an increased workload, we're calling on Toronto's top tech talent to join the family_**

**What You'll Be Doing**:

- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.

**What We're Looking For**:

- Bilingual **English/French capabilities are preferred**:

- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA's and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset

**What You'll Get Out Of It**:

- Work with some awesome, fun-loving, and diverse people
- Perks - Health, Dental, Vision, Vacation + PTO, Free parking, Company socials, Flexible work hours, Casual office environment, Free snacks and more
- Career Growth - Goal-setting and open discussions on how Volanté can help you achieve your goals
- Opportunity to grow in to lead roles
- Meaning out of your work - Everyone's contributions are critical to our growth and success



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