Technical Support Specialist

3 weeks ago


Montréal, Canada Vacation Tracker Full time

**Technical Support Specialist**

Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration are high on our list of priorities. The main goal of this position is to improve our client retention and provide support to existing and potential customers.

Our Technical Support Specialist will be a valued member of our team and a key player in Vacation Tracker’s customer support system. Serving as the link between our customers and our internal team, you will work closely with the customer service, marketing, and product teams within our organization to help create an engaging customer experience in an agile, fun working environment.

**Key Responsibilities**
- Creating and managing support tickets in Jira
- Scheduling and performing demos for prospective customers
- Managing customer data in the CRM system
- Occasional evaluation and review of customers’ needs and requests in order to plan future features and improvements

**Skills & Requirements**
- Native-level spoken and written English and French
- Excellent communication skills
- 2+ years of either technical or customer support experience in technology
- Creative and self-motivated
- Must be comfortable working in a fast-paced startup environment
- Must be comfortable working in a team environment, as well as independently
- Well-organized and reliable
- Must be available to work full-time from 9am to 5pm EST

**Bonus Skills**
- Previous experience with B2B products
- Previous experience working in a startup or in the SaaS industry
- Fluency in Spanish

**What We Offer**:
As a fully-remote company with team members working from 3 different countries, we offer a flexible, completely remote role with occasional local team meetups.

We wouldn’t be a leave tracking company if we didn’t offer stellar leave policies and perks - which is why we offer 20 days of PTO and an additional day off for your birthday each year

The salary range for this position is from $45,000 to $50,000 depending on your experience. We also offer employees milestone salary increases based on company-wide performance.

**About Vacation Tracker**

Vacation Tracker is an all-in-one leave management solution built to help teams automate, manage and track their employees’ leave. With over 2,000+ teams worldwide using our tool (including household names such as McDonalds, Bell, H&M and more), we help automate the leave tracking process forever.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Paid time off
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you comfortable working in a remote setting?
- Are you comfortable working in a fast-paced startup environment?

**Experience**:

- Customer Or Technical Support: 2 years (required)

**Language**:

- English (required)
- French (required)
- Spanish (preferred)



  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Technical - Regular Full-Time - 1566 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve...


  • Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...


  • Montréal, Canada Prodco Analytics Inc. Full time

    **Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...


  • Montréal, Canada Knowledge One Full time

    We are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...


  • Montréal, Canada Ubisoft Full time

    Company Description As an on-site Technical Operations Specialist at Ubisoft MTL, you will join the Helix service team specialized in the production of cinematic videos and imagery for all games developed at our Canadian and International Studios such as Assassin's Creed, Far Cry, Rainbow Six, For Honor and many more. **Mission** Helix’s Technological...


  • Montréal, Canada Fivesky Full time

    Are you a Troubleshooting expert? Have you worked with large data sets using Microsoft Excel? Can you build reports using Power BI? If yes, then you could be Fivesky's next **_Technical Support Specialist_**. **What you've done**: - Applied your support experience to in-depth troubleshooting. - Use your knowledge of Windows 10 or higher, to solve complex...

  • Technical Specialist

    4 weeks ago


    Montréal, QC, Canada Hitachi Vantara Corporation Full time

    The Quotation Tender Specialist will report to the Marketing & Sales Manager. The incumbent will be responsible for leading and completing RFQs for the supply of High Voltage Services and spare parts, supporting customers by providing answers to technical questions and ensuring proper order transfer for optimal project execution with the operational team. ...

  • Technical Support

    4 weeks ago


    Montréal, Canada ProAlt Full time

    **Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...


  • Montréal, Canada Acolad Full time

    Montreal, Quebec, Canada - Digital - Full-time **Description**: Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists. At Acolad,...

  • Technical Specialist

    2 weeks ago


    Montréal, Canada PayFacto Full time

    **We are looking for **a Technical** Specialist** to join our team!** If you have excellent people skills, are technical capable, take pride in your work, and want your future to be limited only by the amount of effort you are willing to give to your career, then we have a great opportunity for you. **About the role**: Reporting to the Customer Support...


  • Montréal, Canada Intelcom Full time

    Prêt à relever le défi? IT Technical Sales Specialist Intelcom is a leading Canadian and Montreal operated last mile delivery platform provider. The company has generated exceptionally fast growth in the last years and projects to maintain this pace in the coming years. Intelcom is currently undertaking a technology transformation that will require new...


  • Montréal, Canada Virage Simulation Full time

    **Who are we?** Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of...

  • Technical Specialist

    4 weeks ago


    Montréal, Canada Cyient Full time

    General responsibilities of the position: An Engine Controls & Accessories Technical Service Specialist (ECATS) is responsible of improving the Reliability of Engine Controls & Accessories in the aftermarket, by leading investigation of field event to drive root cause and preventive actions, and by proactively working with key P&WC suppliers to address any...


  • Montréal, Canada Grifols Full time

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...


  • Montréal, QC, Canada Hitachi Vantara Corporation Full time

    Description General Information: The Quotation Tender Specialist will report to the Marketing & Sales Manager. The incumbent will be responsible for leading and completing RFQs for the supply of High Voltage Services and spare parts, supporting customers by providing answers to technical questions and ensuring proper order transfer for optimal project...


  • Montréal, QC, Canada DRW Full time

    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Canada, Europe, and Asia, we trade a...

  • Technical Support

    3 days ago


    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...


  • Montréal, Canada Inceptra LLC Full time

    POSITION Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering. Inceptra is a top-level NAM Platinum Partner and...


  • Montréal, Canada Ubisoft Full time

    **Job Description**: As a Technical Localization Specialist at Ubi MTL, you will play a direct part in the internationalization of a game. You’ll support its multi-language localization by handling the extraction, integration, and debugging of all assets to be localized. While liaising between production teams, you act as a link between external...


  • Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

    **This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.** **Position Summary**: **Responsibilities**: To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the **Applicant Support Specialist** shall: -...