Specialist Solution Management

6 months ago

Toronto, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Specialist, Solution Management is responsible for the administration, configuration, maintenance, optimization of reporting platforms such as BusinessObjects, PowerBI, and Tableau and Incident & Task Management on ServiceNow. The primary focus will be ensuring the availability, reliability, and performance of these reporting tools to meet the organization's business intelligence needs. The role will collaborate with cross-functional teams, including business analysts, data engineers, and IT support, to implement and support reporting solutions that enable data-driven decision-making.

**Key Responsibilities**:
**_ Platform Configuration and Administration:_**
- Install, administrate, configure, and maintain reporting platforms, including BusinessObjects, PowerBI, and Tableau.
- Implement security measures and user access controls to ensure data integrity and confidentiality.
- Monitor and optimize platform performance, addressing any issues that may impact reporting capabilities.

**_ User Support and Training:_**
- Provide user support, troubleshoot issues, and resolve technical problems related to reporting tools.
- Conduct training sessions for end-users and administrators to enhance their proficiency in utilizing reporting platforms effectively.

**_ Collaboration with Stakeholders:_**
- Work closely with business analysts and data developers and data engineers to understand reporting requirements and translate them into actionable solutions.
- Collaborate with other I&T teams to integrate reporting platforms with other systems and databases.

**_ Upgrades and Patch Management:_**
- Plan and execute upgrades, patches, and updates for reporting platforms, ensuring compatibility with existing systems and data sources.
- Test and validate new features and enhancements before deployment to minimize disruption.

**_ Documentation:_**
- Maintain comprehensive documentation for reporting platform configurations, processes, and troubleshooting procedures.
- Develop and update user guides and training materials.

**_ Performance Monitoring and Optimization:_**
- Monitor and analyze the performance of reporting platforms, identifying opportunities for optimization and efficiency improvements.
- Implement best practices for data extraction, transformation, and loading (ETL) processes to enhance reporting speed and accuracy.

**_ Collaboration with Vendors:_**
- Liaise with reporting platform vendors to stay informed about updates, new features, and best practices.
- Manage relationships with vendors to address support issues and explore opportunities for enhancements.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in administering reporting platforms such as BusinessObjects, PowerBI, and Tableau.
- Strong knowledge of database management, SQL, and data warehousing concepts.
- Familiarity with business intelligence and data visualization principles.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills for collaboration with cross-functional teams.
- Ability to prioritize and manage multiple tasks in a dynamic environment.

Joining our team offers an exciting opportunity to contribute to the organization's data-driven decision-making capabilities and play a key role in shaping the future of our reporting infrastructure.

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

  • Risk Management Specialist

    2 weeks ago

    Toronto, Ontario, Canada TES The Employment Solution Full time

    Construction Project Risk Management Specialist Job DescriptionTES The Employment Solution is seeking a highly experienced Construction Project Risk Management Specialist to join our team in North York, ON.Job Summary:We are looking for a seasoned risk management professional with expertise in civil infrastructure and construction project environments. As a...

  • Solutions Specialist

    5 months ago

    Toronto, Canada CDW Full time

    **Who we are**: CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products...

  • Talent Management Solutions Specialist

    3 weeks ago

    Toronto, Ontario, Canada Indigo Full time

    At Indigo, we are committed to creating a dynamic and enriching culture that inspires creativity and innovation every day.The Talent Management Solutions Specialist plays a vital role in enhancing the overall employee experience through continuous improvements, program enhancements, and the proposal of new initiatives.This role supports key learning and...

  • Customer Solutions Specialist

    3 weeks ago

    Toronto, Ontario, Canada ServiceTitan Full time

    About the RoleWe are seeking a Customer Solutions Specialist to join our team at ServiceTitan. As a Customer Solutions Specialist, you will be responsible for providing world-class customer experiences to our clients.Key Responsibilities:Manage customer inquiries and issues via live chat, phone, and email channels.Find creative solutions for customer issues...

  • Wealth Management Specialist

    2 weeks ago

    Toronto, Ontario, Canada Optimize Wealth Management Full time

    Optimize Wealth Management is a premier wealth management company based in Toronto, ON. We provide personalized financial solutions and advice to our clients, including financial planning, portfolio management, tax preparation, debt management, and estate planning.The core of our approach is to match clients' financial and life goals with personalized...

  • Cybersecurity Solutions Specialist

    2 weeks ago

    Toronto, Ontario, Canada QNX Software Systems Full time

    At BlackBerry, we're seeking a highly skilled Cybersecurity Solutions Specialist to join our team. As a key member of our Technical Marketing Group, you will play a crucial role in delivering technical validation of our products and solutions.The ideal candidate will have 3-5 years of experience in technical marketing, with a strong background in...

  • Microsoft Solutions Specialist

    3 months ago

    Toronto, Canada SHI Full time

    Job SummaryThe Microsoft Solutions Specialist is the subject matter expert for SHI's Microsoft customers. The Microsoft Solutions Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. Therefore, we look to expand our Microsoft Solutions te

  • Solution Specialist

    6 months ago

    Toronto, Canada CDW Full time

    The Solution Specialist proactively drives revenue and profit in the assigned sales segment and/or region specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on white space opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the...

  • Clinical Solutions Specialist

    2 weeks ago

    Toronto, Ontario, Canada Innomar Strategies Full time

    Clinical Solutions SpecialistWe are seeking a highly skilled Clinical Solutions Specialist to join our team at Innomar Strategies. This is a full-time opportunity that requires strong communication and interpersonal skills, as well as the ability to manage multiple tasks and priorities.About the RoleAs a Clinical Solutions Specialist, you will be responsible...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada VTech IT Solution Full time

    The role of Technical Support Specialist is a dynamic and challenging position at VTech IT Solution. As a critical member of our IT team, you will provide expert technical support to users, ensuring seamless execution of business operations.Key Responsibilities:Respond to user inquiries and troubleshoot technical issues with computer systems and...

  • Business Solutions Specialist

    2 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    About Maarut IncMaarut Inc is a leading provider of innovative solutions, and we're currently seeking a highly skilled Business Solutions Specialist to join our team.Job SummaryWe're looking for a talented professional with strong experience in system analysis, requirements definition, prototyping, and feasibility studies. As a Business Solutions Specialist,...

  • Technical Solutions Specialist

    3 weeks ago

    Toronto, Ontario, Canada Firmex Full time

    About FirmexFirmex is a leading provider of cloud-based data rooms and virtual data rooms. Our innovative solutions help organizations streamline their document management processes, improve collaboration, and increase productivity.Job SummaryWe are seeking a highly skilled Technical Solutions Specialist to join our award-winning customer support team. As a...

  • Salesforce Solution Specialist

    2 months ago

    Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Solution Specialist, Salesforce** **Location: Remote** **Division: Information Technology, CRM** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as...

  • Senior Technology Solutions Specialist

    3 weeks ago

    Toronto, Ontario, Canada undisclosed Full time

    Job Description:Mackenzie Investments, a leading diversified wealth and asset management company, seeks a skilled Senior Technology Solutions Specialist to join its team. The ideal candidate will have experience in data systems analysis and data warehouse design, with strong SQL skills and effective planning and organizational abilities.The Senior Technology...

  • Salesforce Innovation Specialist

    4 weeks ago

    Toronto, Ontario, Canada IG Wealth Management Full time

    About the Role:We are seeking a highly skilled Salesforce Innovation Specialist to join our team at IG Wealth Management. As a Salesforce Innovation Specialist, you will be responsible for developing customized solutions within the Salesforce platform, driving business growth, and delivering exceptional results.Responsibilities:Innovation Catalyst: Develop...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada VTech IT Solution Full time

    We are seeking a skilled Technical Support Specialist to join our team at VTech IT Solution. The ideal candidate will have experience in providing technical support and have a strong understanding of computer systems and networks.Key Responsibilities:Respond to users experiencing difficulties with computer systems and networks.Consult user guides, technical...

  • ITOM Solutions Specialist

    2 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    We are seeking an ITOM Solutions Specialist to join Maarut Inc, a leading technology firm.About UsAt Maarut Inc, we pride ourselves on delivering innovative solutions that exceed our customers' expectations. As an ITOM Solutions Specialist, you will be part of a dynamic team that works closely with clients to understand their business needs and develop...

  • Strategic Communications Specialist for Medical Clinic Programs

    3 weeks ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    Job Description:We are seeking a highly skilled Strategic Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. This role will play a crucial part in implementing effective communication strategies for our medical clinic programs.About the Role:Evaluate and develop public written materials for our clinicsProduce educational...

  • Digital Solutions Specialist

    4 weeks ago

    Toronto, Ontario, Canada Reliance Home Comfort Full time

    Digital Solutions SpecialistWe're looking for a skilled Digital Solutions Specialist to join our team at Reliance Home Comfort. As a key member of our team, you'll play a vital role in delivering exceptional digital experiences for our customers.Key Responsibilities:Develop and implement digital solutions to enhance customer engagement and...

  • Solution Sales Specialist, Microsoft Unified

    3 weeks ago

    Toronto, Canada Microsoft Full time

    Do you want to be a part of a transformational sales team that is revolutionizing the way we sell our services? We are looking for professional sellers who are innovative thinkers with informal leadership skills that work well within teams with competing priorities to achieve a common objective. A Solution Sales Specialist, Microsoft Unified Solutions,...