Customer Solutions Specialist

3 weeks ago


Toronto, Ontario, Canada ServiceTitan Full time
About the Role

We are seeking a Customer Solutions Specialist to join our team at ServiceTitan. As a Customer Solutions Specialist, you will be responsible for providing world-class customer experiences to our clients.

Key Responsibilities:

  • Manage customer inquiries and issues via live chat, phone, and email channels.
  • Find creative solutions for customer issues by utilizing our network of service partners.
  • Book services and ensure completion and satisfaction.
  • Meet targets for contact rates, bookings, memberships, and other key performance indicators.
  • Train and mentor new Customer Solutions team members.

What We Offer:

  • Flextime and recognition for autonomous work.
  • Comprehensive onboarding program and leadership training.
  • Company-paid medical, dental, and vision benefits.
  • 24/7 virtual healthcare.
  • Support for Titans at all stages of life.

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