Move Coordinator

3 months ago


Mississauga, Canada Elith Consultancy Services Full time

Position Overview:
Elith Consultancy Services is seeking a dedicated Move Coordinator for one of our valued clients. In this role, you will be the primary point of contact for customers during their moving experience. Your focus will be on establishing strong relationships, ensuring smooth communication, and providing exceptional support throughout the entire moving process. You will manage customer inquiries, coordinate logistics, and oversee paperwork to guarantee a seamless transition for each client.

Key Responsibilities:
1. Customer Relationship Management:

- Initiate and maintain strong relationships with customers through proactive communication.
- Conduct pre-move calls to check in on customers, address concerns, and provide reassurance.
- Ensure customers feel supported and valued throughout their moving journey.

2. Logistical Coordination:

- Update customers on arrival times for packing, loading, delivery crews, and third-party services, notifying them a day in advance.
- Ensure timely communication regarding any changes or delays.

3. Financial Administration:

- Pre-authorize customer credit cards 1-2 business days prior to the move.

4. On-Site Support:

- Call on the day of the move to confirm crew arrival and address any immediate concerns.
- Monitor the progress of the move to ensure everything runs smoothly.

5. Documentation Management:

- Oversee the completion of necessary paperwork for RLD, RAV, LOC, and RCB moves, ensuring accuracy and timeliness.
- Scan and upload documents into Atlas Net to prevent delays in transit and delivery.

6. Delivery Coordination:

- Maintain communication with Central OPS or POV drivers for RLD moves to ensure on-time delivery and keep customers updated on delivery schedules.

7. Daily Mail Management:

- Run daily mailers through the mail machines, ensuring accuracy and attention to detail. This task will take approximately 2-3 hours daily, after which you will continue with your Move Coordinator responsibilities.

Qualifications:

- Extremely Strong Communicator: Ability to convey information clearly and effectively.
- Exceptional Organizational Skills: Strong ability to manage multiple tasks and priorities.
- Detail-Oriented: Fluid follow-up and meticulous attention to detail are crucial.
- Strong Time Management Skills: Effectively manage time to ensure all tasks are completed promptly.
- Customer Experience Focused: Committed to providing a positive customer experience.
- Self-Dependent Team Player: Capable of working independently while contributing to a team environment.

Why Join Us:
As a Move Coordinator for our client, you will play a crucial role in making a significant difference in the lives of customers during one of life’s most stressful events. If you thrive in a fast-paced environment and enjoy helping others, this role is for you. You’ll find fulfillment in knowing that your care and attention make a lasting impact.

**Job Types**: Full-time, Permanent

Pay: Up to $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Organizational skills: 1 year (required)
- Time management: 1 year (required)

Work Location: In person



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