Engagement Coordinator

5 months ago

Maple Ridge, Canada Ridge Meadows Division of Family Practice Full time

**JOB SUMMARY**

You may spend the morning putting on a physician member event and an afternoon researching and calling specialists with interest to join a project leadership team. You may come in the next morning prepared to give a prospective physician a tour of our community and then organize a welcome lunch with our Board of Directors.

This position is suitable for you if you come seasoned with member or customer service and project coordination experience for an organization that is all about positive change. You are outgoing, love leaving the office to talk with clinics on how we can help and are highly organized identifying your priorities along with actions. You are inspired each day, knowing you are supporting our members in their profession and in turn helping their patients.

The following skills would be an asset for this role; leadership, customer/member service, administration, community development, relationship-building, oral and written communication, event coordination, and project coordination.

As per our COVID vaccination policy, all staff and contractors must have full COVID-19 vaccination (have received a

full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a

combination of approved WHO vaccines) and show proof of vaccine.

**ABOUT US**

Divisions of Family Practice is an initiative of the Family Practice Services Committee (a joint committee of the BC Ministry of Health and Doctors of BC). The Ridge Meadows Division of Family Practice (RMDFP) operates as a nonprofit society. Incorporated in 2010, it serves the Maple Ridge and Pitt Meadows area. RMDFP provides its 147 physician members with a strong voice to ensure that our members are at the forefront of positive change in our healthcare system.

**Our Vision**

We seek to achieve optimal health for Maple Ridge, Pitt Meadows and Katzie First Nation, by providing leadership and support for our physicians and in turn provide the best care possible for their patients.

**Our Mission**

To improve physician satisfaction by having an organization that builds inclusive connections and partnerships to make meaningful health care change.

**COMMITMENT TO EQUITY, DIVERSITY, INCLUSION AND CULTURE**

We are committed to an inclusive workforce that fully represents many different cultures, backgrounds, and viewpoints. Our objective is to provide a space for people from all walks of life, creating a welcoming environment for all. We are committed and have accountability to our working culture.

**AREAS OF RESPONSIBILITY**

**Big Picture**

Responsible for contributing and supporting the organization's annual Strategic Planand organization goals to success.

**The Engagement Coordinator will work collaboratively with our team**:

- Outreach to physicians, clinics, and partners sharing or gathering information
- Event strategy and coordination
- Coordinating and executing mini engagement projects and strategies
- Member services support such as: tours, research, survey question management
- Practice services support such as: service navigation communication
- Owning and maintaining personal work plans to meet project/team/organizational outcomes
- Assisting the membership/staff team with other duties as assigned

**REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE**:

- Post secondary certificate or diploma in a relevant area
- 5 years + member or customer service experience
- 3 years + project, event coordination + administration experience
- High degree of professionalism and work ethic
- Exceptional time management and problem-solving skills with the ability to task juggle with ease
- Excellent technology and software skills with adaptability - Zoom, Google Calendar, Audio/Visual
- Ability to work independently and collaboratively within a team
- Strong database entry and management experience
- Ability to handle multiple requests from the team, in a dynamic, fast paced environment, while maintaining a calm disposition
- An understanding of relevant privacy legislation governing use of data
- Familiarity with non-profit sector organizational operations is an asset
- Must have reliable vehicle and a valid driver’s license

**WHAT WE OFFER**

We operate in a flat organizational structure. All staff are self-directed, working collaboratively to meet deadlines in a fun, spirited and head-down-focused, kind of way. Transparency is one of our culture pieces that we work hard to maintain. Conversations and meetings are open for anyone to join or listen to the recording if you are interested.

We work towards the objectives and guidelines of our physician leadership developed strategic plan, with a high degree of freedom to figure out how to achieve together with our staff team. We offer opportunities for professional development, personal growth, and skill building. The following is our perk list:
**Group benefits** with medical, dental, and life insurance start after 3 months. Vacation starts at 2

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