Customer Service Representative

6 days ago

VaudreuilDorion, Canada BMO Financial Group Full time

Address:
580, rue Saint-Charles

Job Family Group:
Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed. **Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada Quadra Full time

    **Title**: Customer Service Representative **Location**: Vaudreuil-Dorion, Quebec **Status**: Full-time, permanent (1) **Flexibility**: We have a policy that allows for hybrid work, with a minimum of 2 days per week at the office. Do you have experience in the distribution industry? Are you passionate about customer service and problem solving? If so,...

  • Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada Access Tecnic Driving School Full time

    **Monday to Friday from 1pm to 6pm** **Job Summary** Currently recruiting for a bilingual (written and spoken) Customer Service Representative to work independently at one of our schools. **Responsibilities and Duties** - Provide timely and effective support to all customers and representatives for inquiries relating to company products. - Ensure customer...

  • Customer Service Representative

    6 months ago

    Vaudreuil-Dorion, Canada BMO Financial Group Full time

    580 Avenue Saint-Charles Vaudreuil-Dorion Quebec,J7V 8H2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada XTL Transport, Logistics, Distribution Full time

    **Customer Service Representative** **Responsibilities**: - Operations - Accepting all the EDIs and doing the updates - Enter comment for Dangerous goods on orders with BOL sent - Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special...

  • Customer Service Representative

    2 days ago

    Vaudreuil-Dorion, Canada Cascades Full time

    **Welcome home** - At Cascades, - **sustainable development** means - **respecting the true nature** of our 10,000 talents. We put yourself first: - Passion-life balance _(50% telecommuting, flexible schedule of 40 hours/week)_ - Group insurance and pension plan with company contributions - Accessible gym space and/or financed sports activities - Profit...

  • Customer Service Representative

    4 months ago

    Vaudreuil-Dorion, Canada iSpice Foods Full time

    **Job description** **Job description** iSpice Foods is a leading North American based importer, processor and supplier of the best quality peppers and spices from around the world. With its headquarters located in Montreal, iSpice Foods operates multiple facilities in the USA. Growing organically and through acquisitions, iSpice Foods strives for...

  • Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada Sure Track Group Full time

    _Une compagnie en voie d’expansion, le Groupe Sure Track relocalise son centre de distribution à Vaudreuil et est à la recherche d’employés pour combler les postes suivants avec des avantages et des salaires compétitifs / A growing company, the Sure Track Group is relocating its distribution center to Vaudreuil and is looking for employees to fill...

  • Customer Service Supervisor

    7 months ago

    Vaudreuil-Dorion, Canada Quadra Full time

    **Position**: Customer Service Supervisor **Location**: Vaudreuil-Dorion, Quebec (Hybrid / Flexibility policy) **Status**: Permanent, full-time (1) Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic person, an excellent team player and a positive leader? You like challenges and...

  • Csr - Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada C.A.T. Global Full time

    **Description du poste** **Rôle** **Représentant du service à la clientèle** - Répondre aux demandes des clients concernant les enlèvements, les livraisons, les POD et l'état général des expéditions et le statut général de l'expédition - Communiquer de manière proactive les éventuels retards de service à nos clients et à toutes les parties...

  • Insurance Client Service Representative

    5 days ago

    Vaudreuil-Dorion, Quebec, Canada The Co-operators Full time

    About the PositionWe are seeking a highly motivated and results-driven Insurance Client Service Representative to join our team. As a Hybrid Insurance Agent, you will be responsible for selling auto and home insurance to clients, providing exceptional client service, and achieving individual sales and productivity goals.Why Choose Us?At The Co-operators, we...

  • Inside Sales Representative

    7 months ago

    Vaudreuil-Dorion, Canada New Roots Herbal Full time

    Description Tasks & Responsibilities ü Payment processing ü Process customers’ returns, damages, and pricing errors ü Accounts payables, drafting invoices ü Checking balances ü Perform data entry and maintain virtual inventory of products as well as logistics ü Handle client accounts, and customer complaints, issues or questions ü Report to...

  • Bilingual Sales Representative

    6 months ago

    Vaudreuil-Dorion, Canada Min-Chem Canada Full time

    Job Summary: We are seeking a highly motivated and energetic Bilingual Sales Representative to join our team. As a Bilingual Sales Representative, you will be responsible for selling our products and services to customers in both French and English. This is an excellent opportunity for someone who is passionate about sales and customer service, and who...

  • Sales Representative

    6 months ago

    Vaudreuil-Dorion, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, an authorized Bell dealer, stands out due to its leadership and strong growth. Cellcom Communications is not only about retail and business sales but also has a large, dedicated, and passionate team! We are currently looking for a sales representative to join our Bell Vaudreuil team. Here's what we offer: - Base...

  • Financial Services Representative

    7 months ago

    Vaudreuil-Dorion, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Outside Sales Representative

    4 weeks ago

    Vaudreuil-Dorion, Canada Ryerson Inc Full time

    **Summary**: Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson...

  • Financial Services Representative

    7 months ago

    Vaudreuil-Dorion, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Account Representative

    7 months ago

    Vaudreuil-Dorion, Canada Ryerson Canada Full time

    **The Ryerson difference**: **The Opportunity**: We are currently seeking an energetic full time **Account Representative** based in our **Vaudreuil, QC location**. The purpose of this position is inside sales, including quotations and any follow up of all commodities Ryerson Canada provides through various communication methods and networking. An Account...

  • Customer Service Manager

    6 months ago

    Vaudreuil-Dorion, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    7 months ago

    Vaudreuil-Dorion, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...