Customer Support Representative
2 weeks ago
**CUSTOMER SUPPORT REPRESENTATIVE**
Customer & Internal Support | Ontario
Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.
**KEY RESPONSIBILITIES**:
- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- Building and developing positive relationships with current and potential customers
- Problem-solving and turning frustrated customers into repeat customers
- Maintaining, refining and developing Foodee processes
**SKILL SET/EXPERIENCE**:
- 3+ years of experience in a customer-facing role in a Software as a Service offering
- Customer-centric mindset
- Confident, friendly ‘people person’ who can establish and maintain solid rapport with customers
- Quick thinker, fast learner, and problem solver
- Excellent written and verbal communication skills
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change
- High degree of comfort with technological, SaaS products
**NICE TO HAVES**:
- Restaurant/Hospitality experience
**OUR BENEFITS INCLUDE**:
- Annual bonus plan
- Company-sponsored RRSP
- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Work-from-home flexibility; fully remote applicants in Ontario but must be able to work 7am-3pm EST hours
**REPORTS TO**:
Manager of Support
**DIRECT REPORTS**:
None
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