Manager, Hamilton Ccla Base

2 months ago

Hamilton, Canada Ornge Full time

MANAGER, HAMILTON CCLA BASE

Reference #: 2024-4

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We’re excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Available:
Manager, Hamilton CCLA Base

Position Status:
Full Time

**Location**:
Hamilton CCLA

Reporting To:
Director Base Management

Position Summary:
Ornge is guided by four key 'strategic propellers' (iP4): Invent Practice in Transport Medicine, Improve our Processes to achieve operational excellence, Integrate Provincially, Inspire our People. The Base Manager will manage, coordinate and monitor the overall base operations. Reporting to the Director, Base Management, the primary focus of this role will be to lead and facilitate operational excellence, which will include providing support and leadership to staff on a day-to-day basis, implementation of policies and procedures, guided by Ornge’s vision, mission and values. The Base Manager will work closely with the Ornge leadership team and the Operations Control Centre (OCC) to consistently monitor and ensure base readiness and response times, as well as to proactively identify issues and provide recommendations for resolution. The Base Manager will be the face of Ornge in the community. Building sustainable relationships with internal and external stakeholders is a key expectation.

**Responsibilities**:

- Providing day-to-day support to staff at the Land base; including fostering a safe work environment, teamwork, collaboration and professionalism, and excellence in customer service;
- Promoting a positive, engaged work environment by modeling professional behavior;
- Effectively managing change and providing leadership skills using current best practices;
- Directing and managing staff at the base level; including monitoring absenteeism, approving expenses, and participating in shift scheduling, as well as leading the investigation and resolution of incidents and complaints;
- Ensuring the effective and appropriate utilization of resources at base level, working within budgeted guidelines;
- Minimizing operational risk factors through sound risk management practices and strategies;
- Collaborating with leadership team to ensure compliance with legislative standards, and that Ornge policies and procedures are met, in adherence to Ornge’s vision, mission and values;
- Participating in the ongoing development of written operational policies, procedures and practices aligning with the strategic directions as outlined by Ornge;
- Working closely with the Director, Base Management to plan, implement and evaluate operational plans in accordance with Operations and individual milestones;
- Leading and participating in regular base briefings and meetings, and Ornge working groups and committees as required;
- Working in partnership with the Facilities Department to identify, develop and implement facility related improvements and repairs;
- Representing Ornge as the primary contact at the base with all departments and with partners in other ministries, hospitals and community stakeholders; and
- Initiating opportunities to develop partnerships between key internal and external partners for the purpose of enhancing patient care.

Qualifications:

- Prior experience managing base operations in related fields, which may include emergency response, disaster recovery, mining or forestry, military, utilities, air transport, shipping, freight, fleet management, nuclear, dispatch, healthcare management, control centres, or public works, to name a few;
- 2 years’ experience managing operational projects; education in project management methodologies is an asset; EMS experience at the management level preferred;
- Experience with creation and administration of budgets;
- Excellent mediation and facilitation skills;
- Ability to lead meetings, deliver presentations, prepare correspondence, write reports.
- Must be available on a rotational call basis after business hours and on weekdays and holidays.
- Has earned a strong reputation as a leader - of people, performance and patient-centered care;
- Must be a systems thinker and understands how Ornge’s services support the continuum of health care in the province;
- Will be comfortable working in a heavily scrutinized environment and can quickly appreciate the complexities of an operation that is both federally regulated and provincially mandated;
- Must be a natural relationship builder and has exceptional interpersonal skills to build rapport easily with a diversity of stakeholders;
- Is a confident, mature leader who has exceptional leadership and communi

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