Customer Service Representative

2 weeks ago

Toronto, Canada Gertex Distributing Inc. Full time

Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business We offer high quality packaging solutions and supply resources and have been in business for over 30 years We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking for a company that will empower you to your full potential (and have fun doing it), then Gertex is for you

**WHY US?**

By joining GERTEX in the position as a Customer Service Representative, you will receive a competitive compensation package, employer supported benefit program, learning and career opportunities, and be part of a highly collaborative team environment

**ACCOUNTABILITY OBJECTIVE**:
Under the direction of the Customer Service Manager, the Customer Service Representative’s primary focus’ includes sales order entry, customer service, and assisting Account Directors with quotations, follow ups, and customer invoicing.

**BACKGROUND AND QUALIFICATIONS**:
**KEY RESPONSIBILITIES**:

- Receive, enter, process and manage sales orders in the company’s ERP system
- Investigate and correct sales orders and resolve discrepancies
- Assist Account Directors with quote preparation and follow-ups
- Coordinate with other departments to ensure that all pricing and product information is accurate
- Communicate with internal team regarding issues related to order fulfillment
- Provide data and reports to the sales team
- Assist in preparing responses to RFPs (request for proposals) and RFIs (request for information)
- Provide customer support by responding to incoming customer questions or issues
- Maintain files and records so they remain updated and easily accessible
- Review pending orders and customer requests to ensure excellent customer service and customer experience.
- Participate in projects and initiatives as required
- Coordinate with company staff to provide exemplary service to customers
- Maintain records of all sales leads and/or customer accounts within the CRM system in a timely manner and in accordance with Company policy
- Regularly meet with Customer Service Manager to review established KPI metrics, including sales activities, and progress on goals.

Gertex Solutions is an inclusive, equitable and accessible workplace. If you require accommodation for any portion of the recruitment and hiring process, please let us know.

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