Customer Service Representative

7 months ago


Montréal, Canada L. Hansen's Forwarding Full time

Nous sommes le plus grand transporteur automobile du Canada et sommes en activité depuis plus de 40 ans. Notre groupe d'entreprises opère à travers le Canada et les États-Unis, et nous sommes toujours à la recherche d'employés talentueux pour se joindre à notre entreprise florissante.

**Hansen's Group of Companies est actuellement à la recherche d'un représentant du service à la clientèle pour soutenir sa croissance à Montréal, au Québec.**

D'excellents avantages sociaux sont offerts aux employés à temps plein à l'issue de la période d'admissibilité, ainsi que des possibilités d'avancement. Rejoignez-nous

Rémunération compétitive
- Régime d'assurance maladie de groupe complet, comprenant une assurance dentaire, une assurance maladie, une assurance vision, une assurance invalidité de longue durée et une assurance vie.
- Programme de primes de participation aux bénéfices de l'entreprise
- Programme d'épargne-retraite collectif avec abondement de l'employeur
- Programme de bien-être
- Programme annuel de bourses d'études pour les enfants et petits-enfants des employés de Hansen's
- Tirages trimestriels 50/50 pour les œuvres de bienfaisance et les primes (loterie)
- Programme de primes de recommandation des employés

**Résumé du Poste**
- Transitaires L. Hansen’s Ltée opérant à Montréal, QC est une entreprise de transport d’automobiles et de relocatlisation de véhicules en pleine expansion avec 40 ans d’activité. Nous recherchons activement une personne pour assumer une variété de responsabilités et de taches dans son role de Représentant du Service à la Clientèle.

**Compétences**
- Professionalisme
- Axé sur le Service à la Clientèle
- Attention aux Détails
- Engagement envers la Santé et Sécurité
- Sensibilité Culturelle
- Organisation
- Gestion du Temps

**Tâches**
- Heures de Travail de Base de 8h à 16:30.
- Répondre aux appels des client, soumettre des prix générés via notre site Web.
- Fournir des devis, des commandes et les suivis nécessaires aux clients existants et potenetiels.
- Confirmer les commandes, mettre à jour et ajouter des notes.
- Classement.
- Fournir des rapports d’inspection à notre département des reclamations sur demande.
- Toute autre tâche connexe au besoin.

**éducation & Expérience**:

- 2 - 3 ans d’expérience en service à la clientèle.
- Certificat d’études secondaires.
- Capacité à gérer efficacement les priorité et à prendre des decisions rapides et éclairées.
- Customer oriented and a team player.
- Connaissance des programmes Microsoft Office.
- Souci du detail et bien organisé.
- Bonnes compétences en communication.
- Attitude agréable.
- Maîtrise du français / anglaise.
- Une experience dans l’industrie automobile serait un atout mais non obligatoire.

**Conditions de Travail**
- Notre emplacement n’est pas accessible par transport public à pied ou en bicyclette, l’accès est possible que par voiture.
- Heures supplémentaires occasionnelles.
- Des périodes prolongées d’assise à un bureau et de travail sur un oridinateur.

**Compensation**:
Salaire: $20.00 / heure

Avantages Sociaux:

- Après 3 mois de probation réussie:

- Couverture collective/médicale, y compris la couverture d’invalidité de longue durée.
- Admissible à commencer à cotiser au programme REER collectif (Contribution égale de l’employeur jusqu’à 4% après 12 mois de service)



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