Team Lead

3 months ago

Burnaby, Canada Meridian OneCap Credit Corporation Full time

**_At Meridian_**_ _**_our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are_**_._**

About Meridian OneCap

**About this role**:
The Team Lead, Sales Coordination will assist in the day-to-day management, training, and development of the Sales Support Team. Proactively identify, resolve, and be initial point of contact on technical, policy and procedures to ensure transactions can be processed within SLA and meeting quality standards.

**What you’ll do**:
**Team Leadership**

Provide Oversight and development of team members to deliver excellence in processing of sales from onboarding to funding by focusing on job knowledge, technical, interpersonal and communication skills
- Provide training, guidance, peer mentorship and evaluation input for sales support members, monitor work in terms of accuracy
- Serve as the principal point of contact for all policy and process related questions and concerns as posed by Sales Coordinators and escalations from our sales reps and business partners
- Deliver support for team structure activities that will help reinforce and improve internal relationships, reduce attrition, and improve performance
- Facilitate meaningful and progressive team huddles/meetings to ensure team cohesion and engagement
- Provide peer mentoring for the transition of processes and integration of technology
- Work with management on cross-functional initiatives as required
- Address complaints/escalations; identify source causes of issues and work with management and external partners on resolutions
- Provide feedback to management concerning possible problem areas or areas of improvement as well as performance of the team
- Assist in the day-to-day management of the sales support queues
- Develop and maintain Sales Support training materials and ensure that policies and procedures are updated regularly
- Make sound and judicious business decisions pertaining to daily tasks and challenges
- Review monthly/weekly KPI’s for team; identify performance gaps; identify and resolve for root cause to ensure performance to standards
- Support and lead change initiatives, driving continuous improvement and adapting to evolving market conditions. Champion new processes and technologies that enhance team efficiency and sales outcomes

**PROCESS ENHANCEMENTS**
- Analyze current procedures and workflows to identify opportunities for enhancement and implement effective changes to optimize efficiency and productivity and ultimately a superior customer experience
- Facilitate the integration of new procedures by developing and delivering training, creating documentation and providing ongoing support to ensure a successful adoption
- Track the effectiveness of implemented process enhancements and new procedures, gathering feedback and making adjustments as needed to achieve desired outcomes
- Help identify capability and performance/skill gaps

**Sales Enablement**
- Identify the necessary documents and agreements required based on the transactions structure, prepares and sends the required legal documents/agreements to the client/vendors. Follow up with external parties for the timely receipt of all documentation.
- Accurately registers required liens in appropriate jurisdiction and according to legislated timelines to perfect security to ensure enforceability of priority on equipment to minimize losses in the event of contract default.
- Accurately enters and updates all transactional information, including critical financial data elements into the Originations Portal and front-end EDGE system;
- Audit documentation/funding package for completion and accuracy including proper execution and compliance with credit approval and pricing guidelines, as well as operational policies and procedures prior to submission to funding operations. Identify core contractual issues and suggest resolution. Address subsequent queries or information required
- Due to our variety of programs, offerings that comprise subsidy calculations, interim funding, and regulatory obligations, a comprehensive knowledge of documenting and processing each program’s requirements is essential.
- Identify core contractual issues and suggest resolution while maintaining adherence to credit, legal, compliance and company policy and procedure.
- Acquire knowledge of various vendor and/or broker programs, including their fee structure and any specialized handling procedures required for specific accounts, ensuring efficient and complaint management of these relationships
- Ensures compliance with all provincial and federal regulations and internal company policies, including but not limited to Reducing the Risk (Anti-Money Laundering), Know Your Customer, and Information Security & Privacy
- Adheres to all process and procedures as documented on Knowledge Central

**Relationship Management & Cross-Fun

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