Full-time Reservations Agent
3 weeks ago
Job description
Key Responsibilities:
- Take transient and group reservations accurately and according to the established standards with a commitment to excellence
- Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions)
- Be knowledgeable in the hotel features (outlet hours, directions to get to the hotel, check-in and check-out times, room features, other amenities prices and hours )
- Offer a personalized service to each guest and seek for as much information as possible before the arrival (preferences, tastes, purpose of the trip.)
- Use upselling techniques for upgrades or additional services to maximize revenues
- Manage and follow up on existing reservations (identify duplicates, check for early departures and cancellations, cross-check our arrival lists with the different 3rd party websites, and charge the prepaid reservations coming in )
- Conduct proper and consistent filing
- Handle call queue by using call back formula with external and internal callers, answering calls promptly and within 3 rings.
- Perform Front Office duties as required.
- Perform other tasks and projects as required
**Requirements**:
- Minimum 1 year of experience in reservations;
- Familiar with Hotel services and products;
- A true desire to satisfy the needs of others in a fast paced environment;
- Refined verbal and written communication skills (French & English)
- Indepth knowledge of Opera and Hotel reservation system.
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
-
Travel Reservation Agent
3 days ago
Ottawa, Canada World Expeditions Travel Group Full timeWe are seeking a reservation agent for the World Expeditions division, which offers unique small-group adventures to the world's most fascinating destinations. World Expeditions adventures focus on getting you outside of your comfort zone. Our trekking, cycling, and multi-activity adventures challenge and inspire you to reach new heights. As a reservation...
-
Full-time Reservations Agent
3 days ago
Ottawa, Canada Novotel Ottawa Full timeJob description Key Responsibilities: - Take transient and group reservations accurately and according to the established standards with a commitment to excellence - Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions) - Be knowledgeable in the hotel features (outlet hours, directions to get...
-
Full-time Reservations Agent
3 days ago
Ottawa, Canada Novotel Ottawa Full timeJob description Key Responsibilities: - Take transient and group reservations accurately and according to the established standards with a commitment to excellence - Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions) - Be knowledgeable in the hotel features (outlet hours, directions to get...
-
Reservations & Guest Specialist
1 week ago
Ottawa, Canada Homewood Suites by Hilton Full timeDescription Our Front Office Reservations Team is expanding! We are seeking a Reservations & Guest Specialist that is highly organized, able to multitask, demonstrates excellent communication skills, and above all, has a passion for serving others! In this role, the Reservations & Guest Specialist will have the opportunity to manage bookings online and...
-
Front Desk Agent/night Auditor
2 weeks ago
Ottawa, Canada Best Western Plus Ottawa City Centre Full time**FRONT DESK AGENT / NIGHT AUDITOR - FULL TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...
-
Reservations Coordinator
4 days ago
Ottawa, Canada Marriott Ottawa Full time**GROUP HOUSING AND RESERVATIONS COORDINATOR** **Reports To**:Revenue Manager **Status**: Part-Time Salary **BE PART OF MARRIOTT OTTAWA’S FUTURE** Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a...
-
Front Desk Agent
7 days ago
Ottawa, Canada Travelodge Ottawa East Full timeWe are looking for a Part-Time Front Desk Agent to join our Team! Shifts are part-time weekends (Saturday and Sunday). $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not limited to: - Greeting and registering guests (assigning rooms, issuing room keys or...
-
Front Desk Agent
1 week ago
Ottawa, Canada Travelodge Ottawa East Full timeWe are looking for a Part-Time Front Desk Agent to join our Team! Shifts are 3:00pm - 11:00pm every Saturday and Sunday. $18.00/hr during 3 month probationary period. $20.00/hr following completion of probationary period. Duties and responsibilities include, but not limited to: - Greeting and registering guests (assigning rooms, issuing room keys or...
-
Front Desk Agent
4 weeks ago
Ottawa, Canada Travelodge Ottawa East Full timeWe are looking for a Part-Time Front Desk Agent to join our Team! Shifts will vary (weekdays, evenings, weekends). Must be flexible to work other hours, if needed. $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not limited to: - Greeting and registering guests...
-
Part-time Front Desk Agent
2 weeks ago
Ottawa, Canada Travelodge Ottawa East Full timeWe are looking for someone to join our Team as a Part-Time Front Desk Agent! Shifts are 3pm to 11pm, every Saturday and Sunday Must be flexible to work other hours on weekends and week day nights, if needed $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not...
-
Part-time Front Desk Agent
3 weeks ago
Ottawa, Canada Travelodge Ottawa East Full timeWe are looking for someone to join our Team as a Part-Time Front Desk Agent! Shifts are 3pm to 11pm, every Saturday and Sunday Must be flexible to work other hours on weekends and weekday days/nights, if needed until the end of August $17.60/hr starting wage $18.00/hr effective September 1 $20.00/hr following completion of 3 month probationary...
-
Purchasing Agent
3 weeks ago
Ottawa, Canada Queensway Carleton Hospital Full timePOSITION: Purchasing Agent DEPARTMENT: Purchasing Services CONDITIONS: Full-time HOURS: Approximately 75.0 bi-weekly hours SHIFTS: Days7.5 hours per shift (subject to change) WAGE RANGE: SCALE MINIMUM MAXIMUMNONU $35.73/hr $42.90/hr RESPONSIBILITIES: Adhere to BPS Supply Chain Directives and best practice to conduct formal tendering processes...
-
Front Desk Agent/night Auditor
4 days ago
Ottawa, Canada Best Western Plus Ottawa City Centre Full time**FRONT DESK AGENT / NIGHT AUDITOR - PART TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...
-
Dispatcher - Full Time
16 hours ago
Ottawa, Canada Avis Budget Group Full timeDescription Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and...
-
Host/hostess Full-time
5 days ago
Ottawa, Canada Baton Rouge - Downtown Ottawa Full time**Must Have Open Availability** **Responsibilities** - Greet and make feel welcome the guests - Monitor the status of each table and provide guests with the menu - Answer phone calls and take reservations - Provide report on the daily activities in the facility - Make guests comfortable while waiting for their orders or table - Assist in table clearing as...
-
Night Auditor/front Desk Agent
7 days ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking a full time auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;....
-
Customer Service Agent
4 weeks ago
Ottawa, Canada Strategic Aviation Services Ltd. Full timeCome join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time. Do you have...
-
Front Desk Agent
7 days ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking part time Front Desk Agents for our family owned and operated Hotel. Responsibilities and requirements include: Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard; - Guest reservations; Position requirements include: - Must be...
-
Front Desk Agent
4 weeks ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking part time Front Desk Agents for our family owned and operated Hotel. Responsibilities and requirements include: Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard; - Guest reservations; Position requirements include: - Must be...
-
Guest Service Agent
5 days ago
Ottawa, Canada Residence Inn by Marriott Ottawa Airport Full time**The Guest service agent will assist each of our guests in a friendly, efficient, professional manner in all Guest service related functions. To maintain a high standard of service and hospitality at all times.** - Full-time including evenings, weekends, and holidays *Know cash handling procedures and the posting of charges - Responsible for checking...