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Desktop Technician
3 weeks ago
Based on our industry-specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedbackplus opportunities to advance By working for CGI, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part of the Desktop Team.
The CGI Desktop teams are responsible for providing Level 2 IT support to our clients to resolve incidents and fulfill work orders & tasks; our team is comprised of dynamic, passionate people with a focus customer service while providing IT expertise to make the client experience a positive one
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
Your future duties and responsibilities
The Desktop Technician is part of the GTO Canada End User Services team.
The member will be responsible for supporting our client based in Longueuil, Quebec
**Responsibilities include**:
- Supporting desktop and laptop
- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
- The person will also troubleshoot problem areas in a timely and accurate fashion.
- Provide end-user assistance where required.
- Image Workstation for new deployments using SCCM.
- Manage and track inventory via Service Now
- Managing phone system, printers, mobiles and other equipment
- Manage 365 licensing.
Required qualifications to be successful in this role
**Mandatory Technical Skills**:
- Windows 10, Windows 7
- Antivirus
- Office Suites 365
- Knowledge of Computer hardware
- Knowledge of networking principles
- Ticketing system (Service Now is an asset)
**Soft skills**:
- Customer service oriented
- Professional appearance since this is a client facing role
- Self-starter, ability to work independently
- Must be able to meet scheduled deliverables
- Team player
- Dynamic
- Autonomous
- Resourceful
Required qualifications to be successful in this role
**Education**:
- Post-secondary education in a relevant discipline
**Work experience**:
- Minimum of 3 to 5 years of experience
**Languages**:
- French: spoken and written
- English: spoken and written
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