Customer Service Representative

6 months ago

Edmonton, Canada BearCom Canada Corp. Full time

**About BearCom**:

- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, and more
- 75+ Branches Across North America with U.S. HQ in Dallas, TX

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction

**Responsibilities**:

- Verifying the accuracy of packing slips for orders being processed.
- Quality Control for accuracy of product pulled being on customers’ order.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
- Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
- May be asked to participate in special projects related to department.

**Preferred Qualifications**:

- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

**Benefits**:
BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance, including Family, and EFAP
- Virtual Healthcare
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Paid Vacation & Time Off
- Company Matched RRSP Plan
- Employee Referral Bonus
- Tuition Reimbursement
- On-site parking
- Company Recognition Program

**Job Types**: Full-time, Permanent

Pay: $15.00-$26.59 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T6B 3T8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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