Service Manager

3 months ago


Guelph, Canada Pfaff Subaru Full time

Service Manager

Pfaff Subaru, Guelph, ON N1K 0A4

Join the award winning team at Pfaff Subaru We're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Manager. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As a Service Manager, you will provide top-notch customer service, ensure the service department is running smoothly, and focus on establishing customer focused service standards.

If you have strong problem-solving and communication skills, and a passion for delivering exceptional service - join us and become an essential part of our team

**Duties and Responsibilities**
- Forecast sales, gross, and key expenses; prepare and manage annual operating budget.
- Hire, train, motivate, and monitor service staff performance; ensure effective communication.
- Develop and implement performance standards, marketing plans, and recruitment activities.
- Ensure customer satisfaction, handle complaints, and comply with regulations and warranty policies.
- Monitor service quality, parts orders, and maintain tools, equipment, and customer files.
- Manage service area finances, prepare reports, and ensure compliance with company policies and confidentiality.

**Skills and Qualifications**
- 5-7 years of progressive experience in a service department, including 3 years in a supervisory role.
- University degree or college diploma in business administration.
- Valid Ontario driver’s license and clean driving abstract; ability to drive a manual transmission.
- Proficiency in Microsoft Office, Excel, Internet Explorer, and Outlook; ADP experience required.
- Advanced knowledge of technical repairs, manufacturer warranty policies, and Provincial Safety Standards.
- Excellent leadership, management, interpersonal, and customer service skills.
- Strong problem-solving abilities and ability to work effectively under pressure.
- Ability to build a customer-focused team and maintain confidentiality of data.
- Fluent in verbal and written English communication.

**Why Work For Pfaff?**
- ** Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.



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