Outside Sales, Parts
3 weeks ago
**___________________________________________**
**Outside Sales, Parts & Service**
**TERRITORY**: Eastern Ontario**
**TYPE**: Full-Time; Monday-Friday**
**SUMMARY**:
The Outside Sales, Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
**POSITION REQUIREMENTS/QUALIFICATIONS**:
- Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
- Valid driver’s license with a clean driver’s abstract
- 3+ years’ experience in a Customer Service Representative role or a related position
- Experience using MS Office Suite, with a focus on Microsoft Word and Excel
- Experience using a Customer Relationship Management (CRM) software
- Experience analyzing current sales and forecasting future sales
- Experience developing sales strategies
- Previous exposure to a heavy equipment work environment is preferred
- Must have strong verbal and written communication
- Strong sales and customer service skills
- Strong understanding of sales processes
- Self-motivated, results orientated and motivated to exceed targets
- Ability to plan and execute assignments with general guidelines and work independently
**POSITION RESPONSIBILITIES**:
- Service existing accounts and ensure effective and continuous customer communication/ interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers, follow up on sales and process orders
- Organize parts delivery (and deliver when required)
- Support credit control by tracking and collecting customer receivables
- Acquire and update customer information to ensure up to date customer database
- Establish a visit plan and schedule weekly
- Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
- Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
- Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Conduct daily/ weekly prospecting parts calls
- Log all calls and communications with customers to allow for seamless customer support
- Develop and present parts packages to customers
- Proactively seek opportunities for new sales growth
- Increase year over year part sales growth, parts gross margin and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Complete additional tasks as assigned
**SAFETY DUTIES & RESPONSIBILITIES**
**Employees must**:
- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Do not remove or make ineffective any protective device required by the Company or by the regulations.
**OTHER DETAILS**
**_Work Environment:_**
- Office environment
- Warehouses, factories, construction site environments
**_ Travel Expectations_**:
- 80-100%
- PSSR will be travelling between JJE branch and clients, visiting warehouses, factories and worksites
**_ Physical Demand:_**
- Frequently required to lift and move moderately heavy objects
- Frequently standing and walking
**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_
**WHO WE ARE**:
As the
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