Retail Assistant Manager

6 months ago

Calgary, Canada Broad Reach Full time

**Broad Reach / Reach E-Shop** is eager to find the newest member of their dynamic team.

**If you’re**:

- Looking for a job you’ll actually enjoy going to every day,
- A self-starter with excellent communication skills, and
- Flexible and adaptable in a changing, fun, and fast-paced work environment...

then our **Retail Assistant Manager** position is for you

Reach E-Shop is a hybrid retail and e-commerce store location designed to provide convenience to its members for online shopping, primarily from the USA. Let us make your life easier and handle the returns for you

Reach will help you save time and simplify your order pickups No more scouring the city for your packages. Do all your online shopping in one place, then pop by Reach E-Shop, and get all-inclusive package handling including trying on your items We have a solution for every package pickup need you might have.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

**Sales Associates**:

- Deliver extraordinary service to our customers by proving a warm and welcoming greeting and assisting with their needs within assigned areas of the store
- Seamlessly refers customers to other employees for more specialized sales and service requirements
- Work on special projects as required (i.e. set up for sales, merchandising, and stockroom related work when necessary).
- Other duties as assigned, including taking photos or video of items or shops for social media team

**Order Fulfillment Associates**:

- Fulfillment of all online orders and inter-store transfers to meet customer needs
- Able in creating, updating, and maintaining detailed Excel reports
- Work closely with multiple teams to enhance efficiency in package forwarding orders
- Other duties as assigned

**Stock Support Associates**:

- Ensure the sales floor is maintained to luxury levels at all time through product replenishment, maintaining floor merchandising standards
- Fitting rooms maintenance
- Proficiently demonstrate the ability in handling inventory tasks
- Other duties as assigned

**Requirements**:

- Passionate about the brand and customer service
- Ability to work in a fast-paced environment
- Demonstrated teamwork skills
- Previous retail industry/guest services experience is desirable (preferably within beauty)
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work Tuesday-Sunday 10-6pm

**Benefits**:

- Casual dress
- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Calgary, AB, reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 2 years (required)
- Customer service: 2 years (required)
- Computer skills: 2 years (required)

Shift availability:

- Day Shift (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Every Weekend

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Microsoft Office: 3 years (required)
- Retail management: 3 years (required)

Ability to Commute:

- Calgary, AB T2T 0A3 (required)

Ability to Relocate:

- Calgary, AB T2T 0A3: Relocate before starting work (required)

Work Location: In person

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