Field Service Technician

2 months ago

Québec, Canada Coreio Inc Full time

Coreio is looking for independent contractors and/or IT Support firms to join our subcontracting bench for temporary staff augmentation / field service assignments. The resources will perform Desktop and or Printer support to resolution. The resources will provide technical support for adhoc engagements with Coreio when available. We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.
Please note that you need to be incorporated/ a sole proprietor.

**Key Accountabilities**:

- Deliver technical support services in a courteous and responsive manner.
- Deskside Levels 1 and 2 for supporting printers, desktops, and LAN equipment rooms.
- Lexmark Printer “Break / Fix / Troubleshooting/ Cleaning/ Maintenance”
- Servicing/installing printers (mainly Lexmark)
- Complete various tasks and responsibilities, including moves, asset refresh, install, de-install, evaluation and testing, answer/respond to questions about software.
- Troubleshoot, fix and/or resolve clients’ issues per service ticket request.
- Consistently demonstrate interpersonal and customer service skills.

**Requirements/ Qualifications**:

- 2-5 years of work-related experience
- Must be bilingual English & French.
- Printer Lexmark experience and MS certification
- Flexible with the timing. (This work is on call or depends on business demand)
- Driver's license and access to a vehicle
- Associate degree, technical training, or an equivalent combination of education and experience
- demonstrated the ability to multitask.
- Excellent customer service and communication skills

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.

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