Associate Account Manager

3 weeks ago

Toronto, Canada Boss Promotions Full time

**About Us**:BOSS Promotions combines over 30 years of industry expertise with a commitment to innovation. While our track records speak to our achievements, our true strength is in our dedicated team. Each member brings a unique skill set, collectively driving BOSS to new heights and ensuring our clients receive unmatched service.

**Why BOSS?**

**Innovative Spirit**: Work in an environment where creativity isn't just encouraged, it's celebrated.

**Growth & Learning**: Continuous opportunities for professional development and upskilling.

**Diverse & Inclusive**: A workplace where every voice matters, and every idea is valued.

**Collaborative Culture**: Be part of a close-knit team that supports and uplifts each other.

**What You'll Bring**:
**Passion**: The desire to make a difference and contribute to our shared goals.

**Experience**: Previous experience in a client-facing role.

**Qualities**: A blend of enthusiasm, dedication, and the thirst for continuous learning.

**Your Role**: Associate Account Manager, Client Services

**Position Overview**: The Associate Account Manager will play an instrumental role in sustaining BOSS Promotions' reputation for unparalleled client service, ensuring that every client's brand story is effectively and creatively told through our products and services. Acting as a driving force behind our commitment to impeccable client service, this position assists in nurturing client relationships, understanding their needs, and ensuring their brand story is told effectively through our range of products and services.

**Key Responsibilities**:
**1. Client Relationship Management**:

- Assist Account Managers in building and nurturing client relationships.
- Engage directly with clients to understand their needs, challenges, and objectives.
- Collaborate in the creation and preparation of client proposals, ensuring alignment with their brand and goals.

**2. Product Research & Sourcing**:

- Support in the identification and sourcing of products that align with client requests and proactively seeking items that embody our client’s brand essence.
- Stay updated with the latest trends in the promotional products industry to make informed recommendations.
- Take direction from the Account Managers and Account Director in the preparation of client proposals and RFP responses.

**3. Operational Support**:

- Assist in managing and overseeing the delivery and execution of client projects from inception to completion.
- Coordinate with suppliers and other departments, like warehousing and logistics, to ensure timely and accurate order fulfillment.

**4. Feedback & Continuous Improvement**:

- Regularly gather and relay client feedback to improve our offerings and service.
- Participate in team meetings and strategy sessions to drive customer satisfaction and growth.
- Complete follow-ups with clients on completed jobs.

**5. Cross-Functional Collaboration**:

- Work closely with the Customer Satisfaction team to ensure all client touchpoints are addressed with care and professionalism.
- Collaborate with the e-commerce, marketing, and design teams when necessary to provide a holistic service to clients.

**Qualifications**:

- Previous experience in a customer support, sales, or account management role is beneficial.
- Strong understanding of BOSS Promotions' products and services.
- Exceptional interpersonal and communication skills.
- Ability to work cohesively in a team environment.
- Detail-oriented with a commitment to accuracy and excellence.
- Proactive mindset with a drive to exceed client expectations.

**Rewards & Perks**:

- Competitive Salary & Benefits Package.
- Dynamic Work Environment.
- Exclusive Access to Industry Events & Workshops.
- Opportunity to shape the future of a leading brand.
- Celebratory Team Outings & Regular Socials.

**BOSS Promotions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Come, be the next shining star in the BOSS universe

**Salary**: From $48,000.00 per year

**Benefits**:

- Company events
- Dental care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M4B 2V9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer relationship management: 1 year (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Toronto, ON M4B 2V9

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