Ocm - Change & Communications Consultant - 5 Month

4 weeks ago

Toronto, Canada HomeEquity Bank Full time

WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness

Home Equity Bank is embarking on a Digital transformation which will evolve our technology and ways of working with an organization wide Salesforce implementation. This contract role will be supporting the Digital Transformation Office as a Change Manager and Communications; responsible for leading change management initiatives to enable adoption of business change required to make the digital transformation a success. Will be responsible for designing and leading the Digital communication strategy; keeping leaders and end users informed along the journey and implementation of the initiative. This role will focus on the business side of the change ensuing adoption, usage and sustainment of changes within the organization.

MAJOR ELEMENTS OF THE ROLE

**Key accountabilities of this position include**:

- Lead change management initiatives by assessing the scope and impact of business changes, by working with stakeholders to refine change roadmap for implementation.
- Design and perform post-implementation support and sustainment activities, including tracking of KPIs to assess adoption of the new ways of working.
- Implement stakeholder engagement and communications roadmap. Actively engage stakeholders with planning and creating change and communications roadmap, ensuring an inclusive approach and buy-in
- Develop a communication plan in support of the Digital initiative, working closely with the program team and stakeholders to ensure messaging is accurate and resonates to business needs.
- Work with Training partners to ensure training curriculum is effective and appropriate modalities are selected. Ensure stakeholders are involved in planning phase of training material to ensure successful adoption.
- Provide change-related consultation to clients, including assessing change readiness, developing change plans, and coaching leaders throughout change processes.
- Work with the Digital program team to integrate change management activities into overall project plans.
- Ensures that the vision of the Digital initiative is is maintained and understood throughout change initiatives and that leaders are thoroughly involved and guide their teams throughout the change.
- Promote a positive work culture, act as a change leader, and invest in professional development through coaching and performance management.

**SKILLS AND EXPERIENCE REQUIRED**:

- University degree or college diploma preferably in Human Resources and or Business
- Experience managing end-to-end change initiatives from initiation to sustaining and adoption
- Developing and implementing communication plans and tactics
- Organizational Development Best Practices

Attributes
- High integrity with the ability to deal with confidential, sensitive information with a high degree of professionalism
- A relationship builder who cultivates effective working relationships with team members, peers, employees, stakeholders and service providers
- Proven client partnering and collaboration skills, ability to establish trust, credibility and confidence
- Excellent writing and editing skills
- Excellent interpersonal, communication and presentation skills with the ability to communicate effectively at all levels of the organization, influence, advise, give clear and constructive feedback
- Experience with digital/intranet communications
- Strong influencer able to negotiate, deal with conflict and opposing views, be diplomatic and persuasive
- Adapt to evolving business demands in a planned and organized manner
- Ability to work independently with mínimal management oversight
- Strong analytical and problem-solving skills

**Working Conditions Unique to Job**:

- Hybrid office environment

WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development,

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