Member Services Administrator Pension

3 weeks ago

Winnipeg, Canada Ellement Consulting Group Full time

Member Services Administrator Pension - Wpg
ABOUT ELLEMENT
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have opportunities for several Member Services Administrators to join our team in Winnipeg Office.

As a Member Services Administrator, you will be part of an administration team that provides high-quality administration, demonstrating outstanding and timely customer service services to multiple clients and their members. As a Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Professionally respond to incoming telephone calls and walk-in inquiries from members and other points of contact regarding Pension and Benefits (Health & Welfare).
- Providing accurate and comprehensive information in an efficient manner and documenting the contact per department procedures.
- Process pension cases for events such as retirement, termination of employment, death, relationship breakdown, etc.
- Accurately maintain and update client databases on a regular basis.
- Quality control of year-end data input and verification of program output, including Benefit Statements.
- Calculate pension adjustments (PA), pension adjustment reversals (PAR), and past service pension adjustments (PSPA)
- File the Annual Information Return (AIR) and other regulatory forms with the applicable legislating body.
- Respond to inquiries from clients and plan members regarding data, administration, and interpretation of the pension plan text or plan policies/contracts in a professional and timely manner.
- Provide general administrative support such as typing, data entry, photocopying, filing, scanning, etc., as needed.
- Provide reception coverage, as required.
- Contribute to the team effort by completing other administrative tasks or projects as assigned.
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.

REQUIRED SKILLS & EXPERIENCE
- Ability to maintain professionalism and tact while working in a dynamic team environment.
- Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
- Attention to detail and commitment to accuracy of work.
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries.
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standard of one business day to respond to unusual inquiries or resolve problems.
- Well-developed analytical, decision-making, and problem-solving skills
- Flexible and adaptable
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team.
- Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log).
- Bilingual (English and French) is a benefit but not a requirement.
- Successful completion of a background check is required.

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

  • Pension Administrator

    4 weeks ago

    Winnipeg, Canada Prudent Benefits Administration Services Inc Full time

    **Corporate Objective** Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits...

  • Pension Administrator

    4 weeks ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a Pension Administrator to join our Coughlin team in Winnipeg. The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides...

  • Pension Administrator

    4 weeks ago

    Winnipeg, Canada Coughlin & Associates Ltd Full time

    If you are a dedicated, innovative and adaptive individual with an educational background in a Pension Administration related field and have a desire to be a part of a team that strives to provide “Service Beyond Expectations” through the provision of personal, timely and accurate service then please consider joining our team. Job Summary We are...

  • Bilingual Member Services Administrator

    1 month ago

    Winnipeg, Canada Ellement Consulting Group Full time

    **ABOUT ELLEMENT** Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in...

  • Bilingual Member Services Administrator

    1 week ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    2 weeks ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    2 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    1 week ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    1 week ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    6 days ago

    Winnipeg, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    3 days ago

    Winnipeg, MB, Canada Ellement Consulting Group Full time

    Bilingual Member Services Administrator ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations,...

  • Pension Specialist

    4 weeks ago

    Winnipeg, Canada HEB Manitoba Full time

    **Help us serve over 89,000 of Manitoba’s healthcare professionals.** **We are HEB Manitoba, one of the largest pension and benefit plans in the province.** **Pension Specialist** At HEB Manitoba, the goal of the Pension Department is to provide excellent service to all members, beneficiaries and stakeholders. We are looking for a highly-motivated...

  • Pension Analyst

    12 hours ago

    Winnipeg, Canada Ellement Consulting Full time

    PENSION ANALYST ABOUT ELLEMENTEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada...

  • Pension & Benefits Officer

    4 weeks ago

    Winnipeg, Canada City of Winnipeg Full time

    The Winnipeg Civic Employees’ Benefits Program_ (_WCEBP_) is a dynamic and growing administrator of pension, long term disability, and life insurance benefits. Its Member Services unit is responsible for pension and benefit processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with...

  • Junior Pension

    2 weeks ago

    Winnipeg, Canada City of Winnipeg Full time

    The Winnipeg Civic Employees’ Benefits Program_ (_WCEBP_) is a dynamic and growing administrator of pension, long term disability, and life insurance benefits. Its Member Services unit is responsible for pension and benefit processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with...

  • Pension Analyst

    4 weeks ago

    Winnipeg, Canada HEB Manitoba Full time

    _The _**Pension & Benefit Member Services **_department is the single point of contact for our_ _92,000 Plan members._ We are looking for a highly motivated pension professional who wants to move to the next step in their career. HEB Manitoba is looking for a _Pension Analyst _to become part of our professional team. This experienced group is responsible...

  • Member Services Clerk B-cupe

    2 weeks ago

    Winnipeg, Canada City of Winnipeg Full time

    The Winnipeg Civic Employees’ Benefits Program_ (_WCEBP_) provides pension and long term disability benefits to employees of the City of Winnipeg and eight other participating employers. Its Member Services section delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to...

  • Senior Pension Analyst

    13 hours ago

    Winnipeg, Canada Ellement Consulting Full time

    SENIOR PENSION ANALYSTABOUT ELLEMENTEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in...

  • Administrative Assistant

    4 weeks ago

    Winnipeg, Canada Private Pension Partners Realty Services Inc. Full time

    **Summary of Position** Private Pension Partners Realty Services (“P3 Realty”) is seeking a dedicated, well organized, and efficient Administrative Assistant with experience in residential Property Management to join our team. The primary role of the Administrative Assistant will be to provide administrative support to P3’s Asset Manager and Property...

  • Member Service Representative

    1 month ago

    Winnipeg, Canada Access Credit Union Full time

    **Member Service Representative** **Full-time term, McPhillips Branch, Winnipeg** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with...