Service Navigator

3 months ago

Calgary, Canada TRELLIS SOCIETY FOR COMMUNITY IMPACT Full time

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.

**The Role: Service Navigator (full-time)**
***The Service Navigator supports in the Triage and screening of referrals for the appropriate Trellis program, while maintaining program waitlists.

**Key Duties and Responsibilities**
- Triage and screen appropriate program referrals, and refer to alternative internal and external resources when not a fit for the program.
- Return phone calls with information about the program, explaining program service delivery and how to access.
- Manage and maintain the triage list in a timely fashion and assign families to the appropriate stream of services.
- Consult with program staff to gather and share pertinent information related to needs of families and capacity of program.
- Contribute to ongoing adjustments to triage & screening in response to environmental and systemic trends.
- Participate in and complete necessary training and mandatory agency related functions Participate in and contribute to a safe and healthy professional work environment.
- Effectively record and communicate relevant information at all times both internally and externally.
- Complete necessary paperwork expectations in accordance with protocols and timeline.
- Participate in ensuring outcomes are completed accurately and in accordance to reporting requirements.
- Be a representative of the agency when at community and collaborative events with stakeholders and other service providers

**Knowledge and Skills Expectations**
- Completed diploma or degree with at least 6 months of related experience.
- Experience working in human services field an asset.
- Knowledge of Calgary’s Social Services Sector and the resources available within it.
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint) is required.
- Prior experience with calendar management and meeting logistics is preferred.
- Strong organizational, time management and planning skills to complete high volume of work in a fast-paced environment.
- Effective problem-solving skills, the ability to build collaborative working relationships, and the ability to complete tasks with high quality output.
- Experience working with individuals, families, and teams from a strength-based and trauma-informed approach.
- Ability to adapt through change

**Reporting Relationship**:
This position directly reports to a Trellis Program Manager.

**Join Our Team**

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passi

  • Oat Navigator

    2 weeks ago

    Calgary, Canada CUPS Calgary Full time

    **Navigate Complexities. Create Change. Together. This is our purpose at CUPS**. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a...

  • Transitional Services Recovery Navigator

    3 months ago

    Calgary, Canada ROSC Solutions Group Full time

    **Transitional Services Recovery Navigator** ROSC Solutions Group At ROSC Solutions Group (RSG), we prioritize individuals' well-being and long-term recovery from addiction through a holistic, person-centered approach. Our evidence-based practices empower and foster hope, promoting personal growth. We collaborate with government officials and stakeholders...

  • Transitional Services Recovery Navigator

    3 weeks ago

    Calgary, Canada ROSC Solutions Group Full time

    **Transitional Services Recovery Navigator** Beccarian Correctional Care At Beccarian Correctional Care we specialize in implementing and operating therapeutic and recovery-oriented programs within correctional facilities. We are committed to reducing criminal and medical recidivism, building recovery capital, and enhancing the rehabilitation process...

  • Community Navigator

    8 months ago

    Calgary, Canada Steel River Group Full time

    Overview Are you organized, optimistic and have a sincere passion for community engagement? Steel River Group Ltd. has an exciting opportunity for an experienced Community Navigator to join our team in Calgary, Alberta. Steel River Group Ltd. was founded on the principle of collaboration. The Community Navigator champions, develops, and implements our...

  • Kinesiologist - Patient Navigator

    6 months ago

    Calgary, Canada South Calgary Primary Care Network Full time

    **Status**:Full-time, Permanent **Schedule**: Monday - Friday, 2 evenings a week required, weekend hours may be required **Hybrid**: Home office eligible two days a week **Reports to**:Program Manager **Location**: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB **Position Summary** The Kinesiologist works in collaboration...

  • Call Diversion and Navigation Specialist

    2 months ago

    Calgary, Canada Distress Centre Calgary Full time

    **_Call Diversion and Navigation Specialist_** Part-Time Overnight Position - Contract to December 2024 - For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. - **_ What to...

  • Student Technology Navigator

    6 months ago

    Calgary, Canada MaKAmi College Full time

    Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.- MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and...

  • Student Technology Navigator

    6 months ago

    Calgary, Canada MaKami College Full time

    Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta. MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and...

  • Justice Navigator

    5 months ago

    Calgary, Canada The Alex Full time

    Do you possess strong working knowledge of criminal and civil legal systems and processes in the areas of landlord and tenant, employment, child welfare, consumer issues, or discrimination? Are you experienced working with and providing information or support to diverse, high-need populations? Apply today and bring your passion and innovative ideas to life...

  • Pca Lead, Patient Navigation and System Integration

    6 days ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Description: Reporting to the Chief Executive Officer (CEO), the Lead, Patient Navigation and System Integration provides strategic recommendations to the CEO and executive leadership team related to the vision, goals, and leadership required to deliver primary healthcare services for Alberta. The Lead establishes and integrates short -...

  • Cancer Treatment Navigator

    6 days ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    We are seeking a detail-oriented and compassionate Administrative Support IV to join our dedicated team at Alberta Health Services. As an Oncology Drug Access Coordinator, you will play a vital role in helping patients navigate financial barriers to access their prescribed cancer treatments.Key responsibilities include:Streamlining treatment access:...

  • Lead, Patient Navigation and System Integration

    6 days ago

    Calgary, Canada Alberta Health Services Full time $69 - $127

    Your Opportunity:Are you a visionary leader with a passion for sustainable and quality healthcare? We are seeking an experienced healthcare leader to guide and shape the future of healthcare delivery in the province, ensuring that Albertans have access to a primary care provider or team. A newly created organization, Primary Care Alberta (PCA), is...

  • Peer Navigator, Connect 2 Care

    2 months ago

    Calgary, Canada CUPS Calgary Full time

    **Navigate Complexities. Create Change. Together.** This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a...

  • Indigenous Wellness Navigator

    2 months ago

    Calgary, Canada Woods Homes Full time

    Indigenous Wellness Navigator Calgary, AB, Canada Req # Wednesday, October 30, Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated individual interested in making a...

  • System Navigator

    2 months ago

    Calgary, Canada Distress Centre Calgary Full time

    **System Navigator and Resource Specialist** **FTE Contract - Calgary’s Coordinated Extreme Weather Response** **Start Date - Immediate-March 31, 2025** **_ Job _**_Objective_** **Primary Duties** This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be...

  • Indigenous Wellness Navigator

    2 months ago

    Calgary, Canada Wood's Homes Full time

    Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated individual interested in making a difference in the lives of children, young people and families? Are you committed to...

  • Community Employment Navigator

    3 months ago

    Calgary, Canada Goodwill Industries of Alberta Full time

    **Job Title**: Community Employment Navigator **Job Type**:Temporary contract ending April 30, 2025 **Salary**:$45,300 - 53,200/annum **_ Great Work. Great People. Great Place. GREAT Purpose._** Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for...

  • Indigenous Wellness Navigator Position at Wood's Homes

    4 weeks ago

    Calgary, Alberta, Canada Woods Homes Full time

    Job SummaryWe are seeking a highly skilled Indigenous Wellness Navigator to join our team at Wood's Homes. The successful candidate will work collaboratively with staff and clients to provide culturally responsive services.Key ResponsibilitiesCultivate quality cultural practices that are safe, developmentally appropriate, clinically relevant, and culturally...

  • Crisis Counsellor and Navigator

    2 weeks ago

    Calgary, Canada FearIsNotLove Full time

    SALARY: CAD 27.39 - NONE HOURLY - PUBLISHED: DECEMBER 3, 2024 - EXPIRY: JANUARY 2, 2025 - ONSITE - CALGARY, ALBERTA - FULL TIME - PERMANENT - SOCIAL SERVICES **Summary**: **Description**: **Everyone has the right to feel safe, respected, supported and loved.** **FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter)...

  • Crisis Counsellor and Navigator

    2 weeks ago

    Calgary, Canada FearIsNotLove Full time

    **Job Overview** The position requires working a consistent shift from Sunday to Wednesday, 12:00 PM to 8:45 PM. **Everyone has the right to feel safe, respected, supported and loved.** **FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities...