Peer Navigator, Connect 2 Care

1 month ago


Calgary, Canada CUPS Calgary Full time

**Navigate Complexities. Create Change. Together.** This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The C2C Peer Navigator works with the Graduation and Health Navigators to assist C2C clients who are ready to transition from intensive team supports to lighter touch case management supports or independence in community. As a person with lived and living experience (PWLLE) you will support clients by providing emotional and social support through dialogue and shared experience while working to build trust and rapport with clients. You will provide safe, quality patient centered support while reflecting the shared mission, vision, and values of CUPS. The goal of this role is to support integrated care within CUPS and build the capacity of CUPS clients to achieve independence in the community.

**Organizational Duties and Performance**:

- Establish trusting and open relationships with clients
- Support integrated care within CUPS as well as warm transfers and transitions to community based social and medical supports that align with clients’ goals
- Support clients to connect with and strengthen natural supports in the community (friends, family, neighbors, faith groups)
- Build client’s capacity to navigate and access appropriate community-based resources that meet their needs
- Provide peer coaching through modelling healthy habits and partnering in clients’ recovery goals
- Advocate for client needs and guide multi-disciplinary care teams on effective and respectful approaches to working with clients living with the vulnerability of poverty or homelessness
- Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office
- Ensure all required data is entered accurately into organizational databases, document all appointment notes and referrals provided
- Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present.
- Ensure all required data is entered accurately into organizational databases including CUPS Integrated Care Tool, appointment notes and referrals provided

**Areas of Leadership**:

- Create an approachable, caring and trauma-informed environment for clients in each interaction
- Advocate for appropriate client care, while teaching patients and their supporters navigation and self-advocacy skills
- Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues
- Maintain and enhance client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIA and CUPS privacy protocols & values
- Promote a culture that reflects CUPS vision, mission, philosophies, and values.

**Stakeholder Relations**:

- Develop and maintain productive and collaborative work relationships based on information sharing with CUPS staff, hospital personnel, home care, permanent supportive housing staff, specialists, social workers, shelter staff etc.
- Provide caring, reliable, trauma-informed care to all patients & clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

**Background required**:

- Life experience in addiction/mental health/homelessness/poverty
- Experience working with individuals/communities experiencing homelessness, poverty, and addictions and/or mental health concerns
- Ability to maintain confidentiality and appropriate boundaries
- Positive role model
- Ability to maintain good self-care
- Ability to take initiative and work independently as well as on a team
- Good interpersonal and communication skills
- Class 5 Driver’s License with drivers abstract and personal vehicle available to use for work purposes & participant transport is an asset

**Position requires**
- Basic First Aid and CPR Certification
- Police/RCMP Background Check

**Benefits**:

- Casual dress
- Emplo



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