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Automotive Service/parts Advisor

7 months ago

Toronto, Canada Canadian Tire - Lakeshore & Leslie (store #654) Full time

**Canadian Tire Lake Shore & Leslie - Store 654**

This high profile and growth-oriented Toronto store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects, and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

**Service/Parts Advisor**:
This individual must be team-oriented and have a strong automotive background along with a customer-friendly outlook. Our shop is a fast-paced high volume and you must be able to multi-task and be able to operate in a professional manner at all times. Ability to learn new programs and processes with a positive personality and “Can-Do_ Attitude_” combined with basic computer knowledge is required.

**Responsibilities & Tasks**:
**Customer Service**

Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Shares ideas and suggestions to improve the customer experience in the Service Centre.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Ensures a smooth flow of communication with customers during repairs or maintenance work.

**Operations**

Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.
Engages in learning activities and coaching to improve their own abilities.
Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
Complies with company, store, and department policies and health & safety program and regulations.
Completes other tasks, as required.

**Requirements**:
Knowledge of market trends in the automotive service industry.
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
Good working knowledge of CoStar is an asset.
Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset. Valid driver’s license for the province of employment.