Partner Success Manager

4 weeks ago

Toronto, Canada KIND Media and Events Full time

**About us**

We are fast-paced, supportive, collaborative, and our goal is to advance the destigmatization of cannabis through kindness, community, education and entertainment. KIND is an inclusive, “live your best life” 19+ community that aims to speak to the diverse cannabis consumer base - from the newbie to the connoisseur, there is something for everyone. We believe in leading with kindness and that through kindness we can create a better world. Originally starting in 2019 as a print lifestyle magazine with over 130,000 copies printed and distributed to legal cannabis retailers across Canada, KIND has expanded its footprint to include community-fueled events, providing kind and accessible space for cannabis appreciation..

Our work environment includes:

- Modern office setting
- Work-from-home days

**The Opportunity**

As the Partner Success Manager you will be responsible for managing the company’s ecosystem of partners, ensuring that their expectations are met and contractual obligations are fulfilled. You will work closely with the sales and marketing teams to drive revenue growth and build long-term relationships with our partners.

Account Management
- Develop and maintain relationships with KIND’s ecosystem of partners, including Licensed Producers, retailers and other key stakeholders.
- Ensure that partners are aware of their contractual obligations and that they are meeting those obligations.
- Lead the planning and execution of all contractual partner assets (including event activation, print media, digital newsletter, ROS etc)
- Engage creatively to enhance partner relationships and work with partners to identify growth opportunities and develop joint business plans.

Organization
- Build work-back schedules and ensure partners are adhering to event and media timelines
- Collaborate with internal teams to drive revenue growth and achieve business objectives
- Provide regular reporting and analytics to partners demonstrating the impact of their partnership with KIND for continued success and partner retention
- Play a key role in overseeing partners leading into the event as well as on day-of event execution

Communication
- Serve as the primary point of contact for partners, handling any issues or concerns they may have.
- Assist with sponsor onboarding, ensuring that all communication is clear and well organized
- Attend industry events and conferences to stay up-to-date on the latest trends and build relationships with key industry partners, professional organizations and client-related industry associations or groups
- Participate in pre-event ideation and post-event feedback sessions with the larger KIND team
- Other duties as required

**Qualifications**
- Bachelor’s degree in business, marketing, or a related field
- 3+ years experience in a business-to-busines relationship role with a preferable focus in client relations, account management or related field.
- Background in an agency environment considered an asset
- Works well in a fast-paced environment, the ability to operate in ambiguous situations, get your hands dirty and work autonomously
- Excellent project management and organizational skills with strong attention to detail
- Strong oral and written communication skills, including high-level presentation capabilities and ability to interact with senior management (internally and externally)
- Live within the GTA with access to a car, and willingness to drive/travel as required
- Must be 19 years of age or older
- KIND Media and Events is an equal opportunity employer that celebrates kindness, community and accessibility and as such is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, marital status or belief._

**Salary**: $55,000.00-$62,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M6J 2G6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- agency (preferred)

Work Location: Hybrid remote in Toronto, ON M6J 2G6

Application deadline: 2023-05-07
Expected start date: 2023-05-15

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